Hi, I’m
GAURAV HEGDE
Key Account Managaer
Dombivali
Summary
Accomplished professional with over a decade of experience in Business Development, Sales, and Marketing within the IT industry. Demonstrates a keen understanding of market trends, client needs, and competitive positioning. Led as a Senior Key Account Manager at Galaxy Weblinks, overseeing high-impact projects focused on enhancing customer satisfaction and driving revenue growth through strategic relationship management and innovative solutions. Consistently surpasses revenue targets by generating over ₹20+ Crores in annual sales against a target of ₹16 Crores, showcasing a strong ability to deliver business growth in competitive environments. Achieved a remarkable 60% increase in sales and profit margins by implementing customer-centric market strategies, enhancing cross-functional collaboration, and driving performance across teams. Proven track record of leading and mentoring sales teams, fostering a culture of collaboration, and successfully integrating digital solutions into personalized sales strategies to exceed customer expectations. Extensive experience in the advertising technology sector, leveraging market insights to identify emerging opportunities and align them with client goals for sustained business success. Successfully led complex, multi-million-dollar contract negotiations with key clients, consistently delivering value-driven solutions that strengthened long-term partnerships. Recognized for operational excellence by placing 194+ resources at client sites, significantly improving workforce deployment, operational capacity, and client satisfaction.
Overview
10
years of professional experience
2021
years of post-secondary education
5
Languages
Work History
Galaxy Weblinks
Senior Key Account Manager
05.2025 - Current
Job overview
- Played an instrumental role in winning new business through targeted prospecting and relationship building activities.
- Implemented process improvements within the key accounts division, enhancing efficiency levels across the team.
- Collaborated with internal teams to ensure timely and accurate delivery of products and services to clients.
- Identified opportunities for upselling within existing accounts, resulting in increased revenue generation.
- Conducted regular account reviews to identify areas for improvement or potential risks, taking corrective action as needed.
- Facilitated successful contract renewals by proactively addressing client concerns before they became obstacles, ensuring continued business partnerships.
- Streamlined internal workflows by collaborating closely with support teams such as marketing, sales operations and finance departments.
- Mentored junior team members in effective account management techniques, contributing to their professional development.
CloudoPlus
Business Development Manager
06.2024 - 01.2025
Job overview
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Delivered presentations at global industry conferences, showcasing the company''s products/services and establishing brand recognition.
- Boosted revenue generation through the successful acquisition of high-profile clients in various countries.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Cultivated strong relationships with key stakeholders in target markets, fostering trust and collaboration.
Capgemini India
Customer Success Manager
01.2022 - 05.2024
Job overview
- Successfully handled high-profile global accounts, including Shell, Schneider, ABB, Koch, TPI Composite, Alstom, and Novo Nordisk, ensuring optimal service delivery, satisfaction, and long-term partnerships.
- Consistently surpassed annual revenue goals by generating over ₹20 Cr in staffing and securing $4.5M through solutioning services, against a target of ₹16 Cr, contributing significantly to the company's growth.
- Played a pivotal role in staffing by placing over 194 skilled resources across client sites, driving operational success and ensuring project alignment with client needs.
- Worked closely with cross-functional teams on Request for Proposal (RFP) submissions, contributing to the strategic design and finalization of Statements of Work (SOW) for major contracts.
- Fostered strong relationships with key stakeholders by providing personalized support and proactive solutions, ensuring client retention, and growing account portfolios.
- Actively contributed to the development of tailored solutions for clients, leveraging Capgemini's capabilities to address specific business challenges, thus enhancing client satisfaction and upselling opportunities.
- Identified and capitalized on new business opportunities within existing accounts, driving additional revenue streams through consultative selling and innovative service offerings.
NeoSoft Technologies Pvt. Ltd.
Senior Account Manager
10.2019 - 01.2022
Job overview
- Spearheaded revenue growth initiatives that consistently improved top and bottom-line profitability by expanding business operations in assigned territories and establishing new revenue streams through strategic partnerships and participation in domestic and international trade events.
- Managed high-value accounts, fostering long-term relationships with key clients, resulting in increased repeat business and substantial contributions to overall profitability.
- Drove business expansion by identifying and addressing CXO-level customer needs, proposing innovative product solutions, negotiating high-value contracts, and ensuring seamless implementation of solutions.
- Strengthened client relationships by delivering value-driven solutions, understanding their technical and business challenges, and aligning services with client goals, resulting in long-term partnerships and sustained growth.
- Delivered impactful quarterly and annual business reviews that highlighted progress against KPIs, identified growth opportunities, and reinforced strategic alignment with client objectives.
- Led cross-functional teams to ensure seamless delivery of business goals, while actively managing stakeholder engagement and aligning account vision with organizational objectives.
- Enhanced internal capabilities by capturing client success stories, analyzing competitive landscapes, and applying industry best practices to improve service delivery and drive client satisfaction.
Sphere Info Solutions Pvt. Ltd.
Business Development Manager
05.2019 - 08.2019
Job overview
- Identified and pursued new business opportunities, establishing strong relationships with key decision-makers in client organizations to provide IT staff augmentation services tailored to their needs.
- Collaborated with clients to understand their technical requirements, ensuring the timely delivery of qualified IT professionals by coordinating with recruitment teams for resource allocation and staffing solutions.
- Designed and implemented targeted sales strategies for expanding the company's IT staff augmentation business, leading to increased market share and revenue growth in competitive markets.
- Led contract negotiations for long-term partnerships with clients, including drafting agreements, managing billing rates, and ensuring compliance with staffing terms and conditions.
Pragati Software Pvt. Ltd.
Business Development Manager
05.2018 - 05.2019
Job overview
- Spearheaded cross-functional collaboration with business development, marketing, and product teams to craft competitive concept proposals, driving strategic market positioning.
- Pioneered the development of new service offerings, leveraging in-depth market research and client insights to address evolving needs and enhance customer satisfaction.
- Managed and maintained a comprehensive analysis of target markets and clients, optimizing CRM systems for data-driven decision-making.
- Delivered key market intelligence and competitive analysis to global and regional teams, enabling informed strategic decisions in response to industry developments.
- Successfully expanded customer base in Malaysia, Singapore, and Thailand, fostering long-term relationships and securing repeat business.
- Established strong partnerships with consulting firms and potential clients, creating a pipeline of new opportunities through strategic relationship-building.
- Formulated and executed effective negotiation strategies by analyzing risks, assessing partner needs, and aligning organizational goals.
- Collaborated with senior leadership to design and implement customer acquisition strategies that maximized sales and profitability, significantly boosting organizational growth.
C- dot Systems Pvt. Ltd.
Area Sales Executive
05.2017 - 05.2018
Job overview
- Actively generated new business leads through cold calling, networking, and market research, identifying potential clients in need of software and hardware solutions.
- Developed and managed a robust sales pipeline by nurturing leads, following up on opportunities, and converting prospects into customers, ensuring steady revenue growth.
- Conducted product presentations and demonstrations to potential clients, highlighting the features and benefits of both software and hardware offerings.
- Built and maintained long-term relationships with key clients, ensuring customer satisfaction and loyalty to drive repeat business and referrals.
- Performed detailed market analysis to understand customer needs and competitive offerings, positioning C-Dot Systems' solutions as the preferred choice.
- Worked toward achieving monthly and quarterly sales targets for software and hardware products by developing and executing tailored sales strategies.
- Prepared detailed sales proposals and contracts, negotiating pricing and terms to close deals in a timely and mutually beneficial manner.
- Coordinated with technical support teams to ensure smooth implementation and after-sales support for hardware and software products, enhancing overall customer experience.
- Maintained accurate sales records in the CRM system, regularly updating status reports, forecasts, and performance metrics for management review.
- Collaborated with marketing, technical, and product teams to align sales efforts with broader business goals and ensure the best outcomes for clients.
Global Power Source
Business Development Manager
02.2016 - 04.2017
Job overview
- As an individual contributor with extensive international experience, successfully established warehouses in Malaysia and Indonesia to store and distribute industrial batteries and battery monitoring systems.
- Drove strategic sales initiatives across Malaysia, Singapore, and Indonesia, securing high-value contracts with global giants like Schneider, ABB, APC, and KOHLER, significantly enhancing market penetration.
- Led the complete setup of clients, warehousing, and transportation logistics without a physical office, ensuring smooth cross-border operations and timely deliveries.
- Oversaw battery sizing and technical specifications to prevent issues such as leakage or malfunction, ensuring optimal product performance.
- Consistently exceeded quarterly sales targets, generating over $8M in revenue against a $1M target, demonstrating exceptional sales acumen in the industrial battery sector.
First Source Pvt. Ltd.
TeleSales
02.2015 - 02.2016
Job overview
- Identified potential customers by cold calling, lead follow-up, and networking. Build and maintain a pipeline of qualified prospects.
- Clearly explained and promoted British Telecom's products and services, including broadband, phone lines, mobile plans, and other communication solutions, to potential customers.
- Delivered persuasive sales pitches tailored to the needs of individual customers, addressing their specific concerns and requirements to close sales.
- Maintained detailed records of customer interactions and update the CRM system with information about leads, opportunities, and customer feedback.
- Achieved daily, weekly, and monthly sales targets and quotas by closing deals and generating revenue for British Telecom.
- Addressed customer queries and concerns effectively, providing detailed information and resolving issues to convert potential leads into customers.
- Identified opportunities to sell additional services, packages, or upgrades to existing customers by explaining the benefits of advanced telecom solutions.
- Conducted follow-up calls with prospective and existing customers to ensure their satisfaction, resolve post-sale issues, and maintain long-term relationships.
Education
Guru Nanak Institute of Management Studies
MBA from Operation Management
Mangalore Institute of Technology
B.Tech. from Electronics and Telecommunication
Skills
Stakeholder engagement
Personal Information
Date of Birth: 01/18/92
Timeline
Senior Key Account Manager
Galaxy Weblinks
05.2025 - Current
Business Development Manager
CloudoPlus
06.2024 - 01.2025
Customer Success Manager
Capgemini India
01.2022 - 05.2024
Senior Account Manager
NeoSoft Technologies Pvt. Ltd.
10.2019 - 01.2022
Business Development Manager
Sphere Info Solutions Pvt. Ltd.
05.2019 - 08.2019
Business Development Manager
Pragati Software Pvt. Ltd.
05.2018 - 05.2019
Area Sales Executive
C- dot Systems Pvt. Ltd.
05.2017 - 05.2018
Business Development Manager
Global Power Source
02.2016 - 04.2017
TeleSales
First Source Pvt. Ltd.
02.2015 - 02.2016
Mangalore Institute of Technology
B.Tech. from Electronics and Telecommunication
01.2014
Guru Nanak Institute of Management Studies
MBA from Operation Management
01.2021
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