RAMKISHAN BIJARNIYA

• CSOD SME: Resolved 50+ monthly technical issues related to configurations, Edge Imports, and API integrations (REST/SOAP)
• SCORM/xAPI: Debugged SCORM package issues to help ensure compliance and tracking
• Client Collaboration: Collaborated with HR/IT on requirements gathering and testing
• Automation: Reduced manual effort by 30% via bulk data processing (Edge Import)
• Security/Reporting: Configured role-based access controls and reports for 10+ clients
• Documentation: Created Knowledge article-based guides for CSOD workflows

• Engaged as a project-based consultant to support operations and process improvement initiatives for a manufacturing MSME during the Covid period.
• Assisted in documenting and streamlining procurement, inventory, and order-tracking workflows to improve operational clarity.
• Supported vendor coordination, RFQ comparisons, and purchase tracking, working closely with the owner and operations team.
• Helped establish basic MIS reporting and process documentation to improve visibility and decision-making.
• Provided operational support during Covid-related disruptions, ensuring continuity of day-to-day activities.
• Engagement was advisory and execution-focused, without people-management or payroll responsibilities.

● Worked in a client-facing pre-sales and solution engagement role for EdTech SaaS offerings.
● Conducted discovery discussions with schools and institutional stakeholders to understand learning, operational, and reporting needs.
● Delivered product demonstrations and supported solution positioning aligned to customer requirements.
● Generated ₹22+ Lakhs in new business through consultative selling and strategic prospecting.
● Led CRM initiatives by analyzing customer feedback and sales data to improve retention and engagement.
● Collaborated with internal teams to align customer expectations with product capabilities and delivery timelines.

• Guided suppliers in responding to procurement events and managed supplier performance
• Provided module-based client support, ensuring timely resolution of issues and high customer satisfaction
• Maintained customer focus and adhered to standard guidelines for query resolution
• Took ownership of complaints and proactively resolved them, enhancing client trust and satisfaction
• Prioritized requests to meet deadlines and ensured timely delivery of solutions
• Coordinated with internal teams to resolve complex issues and improve service efficiency

• Met SLA targets for issue resolution and maintained high service standards
• Demonstrated knowledge of Zycus modules (S2C and P2P) and gathered requirements for effective implementation
• Configured Zycus modules to enhance customer procurement processes and compliance
• Provided technical support and liaised with Project Managers to ensure timely project delivery
• Managed client escalation calls and responded to high priority issues, ensuring prompt resolutions
• Created and updated a knowledge base of common issues and solutions, improving support efficiency