RAMKISHAN BIJARNIYA
Product Support Specialist
Mumbai,MH
Summary
Experienced CSOD consultant and product support specialist with over 5 years of expertise in configuring Cornerstone OnDemand (CSOD), integrating APIs (REST/SOAP), working with SCORM/xAPI, and troubleshooting LMS issues. Proficient in Edge Import, security roles, and bulk data processing. Strong background in analyzing client requirements, providing UAT support, and resolving post-launch issues. Skilled in fostering cross-functional collaboration through platforms like Confluence, Trello, and Asana.
Overview
8
8
years of professional experience
Work History
PRODUCT SUPPORT SPECIALIST
CORNERSTONE ONDEMAND
09.2021 - 03.2024
- CSOD SME: Resolved 50+ monthly technical issues related to configurations, Edge Imports, and API integrations (REST/SOAP)
- SCORM/xAPI: Debugged SCORM package issues to help ensure compliance and tracking
- Client Collaboration: Collaborated with HR/IT on requirements gathering and testing
- Automation: Reduced manual effort by 30% via bulk data processing (Edge Import)
- Security/Reporting: Configured role-based access controls and reports for 10+ clients
- Documentation: Created Knowledge article-based guides for CSOD workflows
SENIOR BUSINESS DEVELOPMENT EXECUTIVE
EXTRAMARKS EDUCATION INDIA PVT. LTD
10.2019 - 02.2020
- LMS Support: Client requirements gathering, UAT assistance, issue resolution
- Integrations: REST/SOAP APIs, OAuth 2.0, SFTP
- Generated Rs 22 Lakhs in new business and long-term account opportunities through strategic prospecting
- Implemented sales strategies that identified and produced new business across multiple markets
- Led CRM projects, handling data analyses of client feedback and improving customer retention
- Tracked and analyzed sales data to inform strategic decisions and enhance market positioning
- Acquired and managed new clients, increasing the client base by 30% within six months
CUSTOMER SUPPORT ANALYST
GEP SOLUTIONS PVT LTD
10.2018 - 06.2019
- Guided suppliers in responding to procurement events and managed supplier performance
- Provided module-based client support, ensuring timely resolution of issues and high customer satisfaction
- Maintained customer focus and adhered to standard guidelines for query resolution
- Took ownership of complaints and proactively resolved them, enhancing client trust and satisfaction
- Prioritized requests to meet deadlines and ensured timely delivery of solutions
- Coordinated with internal teams to resolve complex issues and improve service efficiency
PRODUCT TECHNICAL ANALYST
ZYCUS INFOTECH PVT LTD
06.2016 - 09.2018
- Met SLA targets for issue resolution and maintained high service standards
- Demonstrated knowledge of Zycus modules (S2C and P2P) and gathered requirements for effective implementation
- Configured Zycus modules to enhance customer procurement processes and compliance
- Provided technical support and liaised with Project Managers to ensure timely project delivery
- Managed client escalation calls and responded to high priority issues, ensuring prompt resolutions
- Created and updated a knowledge base of common issues and solutions, improving support efficiency
Education
Bachelor of Engineering - Information Technology
University of Pune
05-2015
Skills
CSOD: Configuration
Skills And Tools
CSOD: Configuration, Edge Import, API/SFTP Integrations, Salesforce, MSPowerPoint 2013, MSExcel 2013, MSWord 2013, LiveEngage, eProc-Procure to Pay, eInvoice-Invoicing, CMD-Customer Management Database, iSupplier-Supplier Database, ZSN-Supplier Network Tool, iSource-Sourcing Tool, iContract-Contract Management Tool
Timeline
PRODUCT SUPPORT SPECIALIST
CORNERSTONE ONDEMAND
09.2021 - 03.2024
SENIOR BUSINESS DEVELOPMENT EXECUTIVE
EXTRAMARKS EDUCATION INDIA PVT. LTD
10.2019 - 02.2020
CUSTOMER SUPPORT ANALYST
GEP SOLUTIONS PVT LTD
10.2018 - 06.2019
PRODUCT TECHNICAL ANALYST
ZYCUS INFOTECH PVT LTD
06.2016 - 09.2018
Bachelor of Engineering - Information Technology
University of Pune
Similar Profiles
Ravindra BabburiRavindra Babburi
Application Architect at Cornerstone Ondemand Inc.Application Architect at Cornerstone Ondemand Inc.
Jackie StanforthJackie Stanforth
Senior Client Executive at Cornerstone OnDemandSenior Client Executive at Cornerstone OnDemand
Stuart HallidayStuart Halliday
Senior Sales Account Manager at Cornerstone OnDemandSenior Sales Account Manager at Cornerstone OnDemand
David HansenDavid Hansen
RVP of Enterprise Account Management at Cornerstone OnDemandRVP of Enterprise Account Management at Cornerstone OnDemand
Richard PintoRichard Pinto
Sr Client Service Manager at Nexsales Solutions Pvt LtdSr Client Service Manager at Nexsales Solutions Pvt Ltd