CH PRADEEP KUMAR

· Loan operations, which includes operations and customer service, ensuring strict compliance with Bank's policies and procedures.

· Solving day to day customer requests also handling Customer complaints

· Capability building and manpower management Mentor/Guide new joiners as well as existing branch employees. Conduct workshops and training programs for the employees Weekly/monthly reviews for outbound and as well as for inbound operations

· Customer Service Manage key branch relationships. Ensure wait time within permissible limits as per segment service approach. Achieve customer service index scores target. Ensuring no escalations at branch and complaint handling

· Generated daily and weekly MIS reports to support the operational decisions

· Compliance and Risk Management Ensure operations, risk control and process adherence at branches. Ensure RBI audits, inspections Maintain branch audit scores

· Oversaw daily branch level operations including cash management, Loan processing ,and customer service.

· Ensured complince with Gold loans and KYC norms, minimizing audit observations

· Trained and mentored new staff on operational procedures and documentation.

· Maintained branch profitability and customer satisfication through diligent follow-ups and resolution queries

· KYC preparation and sanctioning the Gold Loans Taking care of movement of cheque cash handling.

· Man power is maintained at branch level, maintaining good quality of customer service.

· Responsibility to see with no Audit Irregularities in both Accounts and Gold Audit..

· Attending review meetings for every 3 months held with General Manager and Regional Manager.

· In Vodafone customer relation executive is responsible for handling customer inquiries, complaints, and requests regarding their mobile phone plans.

· services by providing accurate information, troubleshooting issues, and resolving problems efficiently.

· while maintaining a positive customer experience and adhering to Vodafone's policies and procedures; essentially acting as the primary point of contact for customers seeking support via phone