Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ch. Siddhi

Senior Counsellor

Summary

Innovative professional with expertise in promoting academic, career and social development programs. Possesses excellent communication, problem-solving and organizational skills. Trusted advisor goes extra mile to help individuals succeed.I always see my growth in Organization growth only

Overview

13
13
years of professional experience
3
3
Languages

Work History

Student Support & Admission Officer

Aakash Educational Services
Hyderabad , Telangana
09.2017 - Current
  • Advised students individually and in groups on academic programs for individual interests.
  • Pointed students to relevant information about academic and personal support services available on campus.
  • Helped students develop organizational, time management and study skills.
  • Monitored student progress to drive successful academic outcomes.
  • Encouraged students to explore age-appropriate and career-related opportunities.
  • Collaborated with parents and teachers to help students reach potential.
  • Developed and implemented student guidance plans to foster academic success.
  • Provided resources to support students in achieving career goals.
  • Used standardized assessments to evaluate abilities, interests and characteristics of different students.
  • Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
  • Empowered students through counseling and skill-building exercises.
  • Advised students on educational, career and social opportunities.
  • Designed effective and user-friendly processes for both admissions and applicant review.
  • Developed and implemented student success initiatives to recognize and encourage achievement.
  • Conferred with educators to rebalance classes, increase resource utilization, and integrate new technology.
  • Participated open houses to offer details on class size, activities and student-to-staff ratios.
  • Followed up immediately when prospects reached out to quickly resolve concerns.
  • Met with prospects and guardians to answer questions, discuss academics and provide tours.
  • Collaborated with admissions team to determine optimal processes for reviewing applications.
  • Achieving Given targates in time with following Organization Rules

Customer Service Officer

Hinduja Global Solution
Hyderabad, Telangana
06.2011 - 06.2017
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided primary customer support to internal and external customers.
  • Assisted call-in customers with questions and orders.
  • Promoted company brand and unique offerings through personalized customer service.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Established and accurately prepared customers accounts to complete new purchases.
  • Completed data entry to record call notes, suggestions and questions.
  • Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
  • Tracked customer service cases and updated service software with customer information.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Supervisor

Isagro
Hyderabad, Telangana
12.2009 - 05.2011
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Achieved results by working with staff to meet established targets.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Monitored workflow to improve employee time management and increase productivity.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Solicited customer feedback to identify and improve on areas of weakness.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Created and managed project plans, timelines and budgets.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Maintained database systems to track and analyze operational data.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Gathered, organized and input information into digital database.
  • Generated reports detailing findings and recommendations.

Education

SSC - undefined

A.E.S High School Mumbai

HSC - undefined

A.E.S College

B.COM(SEM - undefined

S.I.W.S College

P.G.D.F.M - undefined

Mumbai University

P.G.D.F.M(SEM - undefined

Mumbai University

Skills

Basic computerundefined

Timeline

Student Support & Admission Officer

Aakash Educational Services
09.2017 - Current

Customer Service Officer

Hinduja Global Solution
06.2011 - 06.2017

Supervisor

Isagro
12.2009 - 05.2011

SSC - undefined

A.E.S High School Mumbai

HSC - undefined

A.E.S College

B.COM(SEM - undefined

S.I.W.S College

P.G.D.F.M - undefined

Mumbai University

P.G.D.F.M(SEM - undefined

Mumbai University

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Ch. SiddhiSenior Counsellor