CH Veda NARENDRACHARY
Hyderabad
Summary
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior IT Executive [DESKTOP/NETWORKING/SERVER] Engineer
TATA CONSULTANCY SERVICES
04.2021 - Current
- Managed a Huge Disaster Recovery Setup where we on boarded VMs of both Windows and Linux from On Prem VM Ware to Azure via manually and through Automation scripts Using Zerto Disaster Recovery Tool by HPE.
- Have Done Failover and Fail backs according to the Application Criticality to understand how the above Zerto DR Tool works
- And with respect to this we have Implemented a Monthly DR Setup by routing network traffic to different tenants to create a power outage sense and observing the auto initiation of DR.
- Supported Office 365 suite issues including Outlook, Teams, and OneDrive
- Provide L1/L2 support for over 1000 end-users in a fast-paced enterprise environment.
- Respond to incidents and service requests via phone, email, and ticketing systems.
- Resolve issues related to OS, applications, network connectivity, and user accounts.
- Configure and deploy desktops/laptops and troubleshoot hardware/peripheral issues.
- Document solutions and update the knowledge base to streamline issue resolution.
- Escalate unresolved tickets to relevant teams ensuring SLA adherence.
- Have worked on Incidents which we receive from the Users across the globe and fix them in time without bleaching SLA.
- Worked on Change Management whenever we need to create a VM or Decommission a VM and followed Changes like
- Worked on SOX for a period of 6 months on Windows Domain as defined but the project. A part for these pulling the reports from the Service now tool to analyses Incidents based on the Issue re-existing and so on.
- Working on Technical BAU Activities as instructed by leads
- Respond to and resolve IT support tickets submitted by end-users.
- Managed user provisioning, group policies, and password resets using Active Directory.
- Monitored and managed tickets using ServiceNow, ensuring SLA compliance.
- Assisted in software installations, system configurations, and VPN setups.
- Maintained inventory of IT assets and coordinated with vendors for hardware replacements.
- Played a key role in remote user support during COVID-19 transitions.
- Developed strong relationships with vendors to ensure timely delivery of hardware a software product where and when required.
Senior IT Executive [DESKTOP/NETWORKING/SERVER] Engineer
MBIT COMPUTRAINING PVT LTD
01.2018 - 04.2021
- Migrating Project systems through SCCM.
- Mobile Device Management through SCCM
- SCCM Remote Support to the Users in Connect- Project.
- Provided L1 support for SCCM, including patch monitoring, remote troubleshooting, software deployment, client health checks, and asset inventory updates.
- Working on tickets which are P1P2 & P3Levels on Time [SLA]
- Day to day support and monitoring of network use.
- Pulling the reports from the Service – Now Tool.
Senior IT Executive [DESKTOP/NETWORKING/SERVER] Engineer
ETICOLIFESCIENCES PVT LTD
11.2016 - 10.2017
- Technical Support for DOMAIN setup
- Hardware Firewall Management.
- Installing new hardware Peripheral's (servers, printers, computer work stations etc.)
- Audio and Video Conference Control and Issues.
- Technical Support for HPLC Instruments.
- Technical support for Domain users.
- Day to day support and monitoring of network use.
- Planning future improvements.
- Access Card Management
- Key Contributions:
- Enhanced cybersecurity measures by conducting regular audits and implementing strict access controls.
- Worked closely with vendors and technology partners on integrations, infrastructure and enterprise solutions.
- Designed internal dashboard for at-a-glance system and project status reporting.
- Guided testing process and validation for major software releases.
- Implemented and maintained technology and software budget.
- Coordinated secure system access of users to various department systems and platforms.
Associate IT [DESKTOP] Engineer
HCL INFOSYSTEM
03.2016 - 12.2016
- Setting up user accounts, permissions and passwords.
- Installing new hardware (servers, printers, computer work stations.)
- Ticketing Tool Management. [Patches, Monitoring Systems through KASEYA Ticketing Tool]
- Overseeing security of all systems, especially the internet.
- Fixing network faults.
- Technical support for users.
- Day to day support and monitoring of network use.
- Planning future improvements.
- Providing support including procedural documentation with relevant reports.
- Key Contributions:
- Led system administration, overseeing 550systems installations across multiple facilities.
Tech Support Engineer
AEC
02.2014 - 12.2015
- Evaluated and reconfigured windows/Linux operating systems for the better functionality.
- Working continuously on a task until completion. (Or referral to third parties, if appropriate)
- Monitoring and Maintaining Computer Systems and Network.
- Setting up new users' accounts and profiles as well as dealing with password issues.
- Basic LINUX operating system installations.
- Providing support, including procedural documentation and relevant reports.
- Talking to staff through a series of actions either face-to-face or over the telephone, to help setup systems or resolve issues.
- Checking computer equipment for Electrical Safety.
- Key Contributions:
Education
BACHELOR OF Technology - INFORMATION TECHNOLOGY
JNTU-Kakinada - Gandhi Institute of Science And Technology
05.2012
BOARD OF INTERMEDIATE - MPC
Ammani
06.2008
S.S.C [Secondary School Education] - undefined
Cheagu Vidhyalym
03.2006
Skills
- Technical Support
- Computer Hardware
- AV Server Management
- Zerto Disaster Recovery
- IT asset management
- IT risk management
- Virtualization
- Technical support
- Installing and configuring
- Operating systems and Applications
- Trouble shooting system and Basic Network problems
- ServiceNow Tool Usage
- Information security
- Disaster recovery
- User support
- IT service management
- Infrastructure management
Certification
MASTER IN SERVER ADMINISTRATION [MCSE]
EXTRA-CURRICULAR ACTIVITIES
Won an appreciation certificate in Ethical Hacking and Information Security Workshop at NIT Played a key role in executing Main Project on various operating systems. Active participation in SOCIAL WELFARE PROGRAMS.
LANGUAGES
English
Telugu
Timeline
Senior IT Executive [DESKTOP/NETWORKING/SERVER] Engineer
TATA CONSULTANCY SERVICES
04.2021 - Current
Senior IT Executive [DESKTOP/NETWORKING/SERVER] Engineer
MBIT COMPUTRAINING PVT LTD
01.2018 - 04.2021
Senior IT Executive [DESKTOP/NETWORKING/SERVER] Engineer
ETICOLIFESCIENCES PVT LTD
11.2016 - 10.2017
Associate IT [DESKTOP] Engineer
HCL INFOSYSTEM
03.2016 - 12.2016
Tech Support Engineer
AEC
02.2014 - 12.2015
BOARD OF INTERMEDIATE - MPC
Ammani
S.S.C [Secondary School Education] - undefined
Cheagu Vidhyalym
BACHELOR OF Technology - INFORMATION TECHNOLOGY
JNTU-Kakinada - Gandhi Institute of Science And Technology
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