Summary
Overview
Work History
Education
Skills
Certification
Personal Profile
Personal Profile
Timeline
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Chirag Handa

Najafgarh

Summary

Experienced Salesforce Technical Project Manager with 12+ years in IT industry. Proficient in leading end-to-end Salesforce implementations and testing strategies across Sales Cloud, Service Cloud, and Marketing Cloud. Skilled in Apex classes, Triggers, Lightning Web Components (LWC), user management, profiles, roles, process automation (Flows, Process Builder), validation rules, and object configuration. Managed comprehensive testing initiatives as End-to-End Testing Manager. Expertise in Jira, Confluence, and Jira Service Management (JSM) for Agile delivery and service operations.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Technical Project Manager

Persistent Systems
07.2022 - 12.2023
  • Worked as Technical Project Manager with Persistent Systems till December'23
  • Streamlined project processes by implementing agile methodologies, resulting in increased efficiency and faster completion times.
  • Supported and executed simultaneous delivery of healthcare and banking projects
  • Established clear lines of communication between stakeholders by creating detailed status updates that kept everyone apprised of critical milestones throughout each stage of the project.
  • Successfully delivered multiple high-profile projects on time, ensuring client satisfaction and fostering long-term relationships.
  • Demonstrated strong leadership skills by effectively managing diverse teams and maintaining high levels of motivation.
  • Accomplished client goals by providing quality technical projects.
  • Collaborated closely with cross-functional teams to ensure seamless communication and information sharing throughout project lifecycles.
  • Fostered strong client relationships, leading to repeat business and referrals.
  • Communicated project updates to stakeholders at all levels.
  • Built strong relationships with stakeholders through effective communication and collaboration.

Technical Manager

Tata Consultancy Services
06.2019 - 07.2022
  • Led end-to-end Salesforce implementation and customization projects across multiple client accounts, ensuring scalable solutions aligned with business goals.
  • Designed and developed custom Salesforce components (Apex classes, triggers, Lightning components, Visualforce) to support complex business logic.
  • Collaborated with cross-functional teams including business analysts, QA, and DevOps to deliver high-impact CRM solutions with high quality and within timelines.
  • Managed data migration activities using tools like Data Loader and ensured integrity across systems.
  • Developed and deployed automation using Process Builder, Flows, and Apex, enhancing operational efficiency and reducing manual intervention.
  • Played a key role in Salesforce activities supporting the Air India–Vistara merger, including org analysis, data harmonization, and user onboarding.
  • Mentored junior developers and conducted peer code reviews to maintain coding standards and best practices.

Lead

Cognizant Technology Solutions
03.2015 - 06.2019
  • Led Salesforce development and delivery across multiple enterprise-level projects, overseeing solution architecture, customization, and deployment for diverse global clients.
  • Managed a team of Salesforce developers and admins, ensuring adherence to coding best practices, review standards, and agile delivery timelines.
  • Designed and implemented scalable solutions using Apex, Lightning Components, Visualforce, and Flows, tailored to client-specific CRM and business requirements.
  • Executed complex data migration and integration projects using tools like Data Loader, Workbench, and custom API integrations (REST/SOAP).
  • Collaborated with onshore/offshore stakeholders, business analysts, and QA teams to deliver end-to-end functionality and ensure seamless user experiences.
  • Conducted Salesforce org assessments, performance tuning, and system optimizations to support long-term stability and scalability.
  • Provided mentorship and technical leadership to junior team members, and participated in hiring, onboarding, and training efforts.

Developer

Best E-cluster Pvt. Ltd
08.2014 - 03.2015
  • Developed and customized Salesforce applications using Apex, Visualforce, and SOQL to support business requirements.
  • Created and maintained custom objects, validation rules, workflows, and approval processes to automate standard operations.
  • Participated in full software development lifecycle including requirement gathering, development, testing, and deployment.
  • Integrated Salesforce with third-party applications and internal systems using REST/SOAP APIs.
  • Supported end users with training, issue resolution, and enhancements to improve CRM usability and adoption.
  • Worked closely with QA and business teams to ensure high-quality and timely delivery of Salesforce solutions.

Education

Bachelor of Commerce - Commerce

Delhi University
New Delhi
04-2002

Skills

  • Salesforce (SFDC): Sales Cloud, Service Cloud, Marketing Cloud, Lightning, Admin, Setup & Configuration
  • Dev & Admin: Apex, LWC, Flows, Process Builder, Validation Rules
  • SDLC & Testing: E2E Testing, UAT, Bug Triage, QA Coordination
  • Project Management: Planning, Scheduling, Tracking, Risk, Management , Delivery
  • Methodologies: Agile, Scrum, Sprint Planning, Daily Stand-ups
  • Collaboration: Cross-functional Teams, Stakeholder Management, Client Communication
  • Docs & Tools: Azure, Jira, Confluence, Jira Service Management
  • Data & Integration: Migration, REST APIs, Composite APIs
  • Other: Conflict Management, Contract Management, Stakeholder Management, Resource Management, Customer Relationship Management (CRM), Team Management, Risk Management, Quality Management, Project Management

Certification

  • Salesforce Certified Administrator
  • Salesforce Certified Platform Developer I
  • Salesforce Sales Cloud Consultant

Personal Profile

Language: Hindi, English

Personal Profile

  • Date of Birth: 23rd Feb, 1986.
  • Current Location: New Delhi, India

Timeline

Technical Project Manager

Persistent Systems
07.2022 - 12.2023

Technical Manager

Tata Consultancy Services
06.2019 - 07.2022

Lead

Cognizant Technology Solutions
03.2015 - 06.2019

Developer

Best E-cluster Pvt. Ltd
08.2014 - 03.2015

Bachelor of Commerce - Commerce

Delhi University

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Chirag Handa