Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chad Allen

Lafayette

Summary

Dynamic General Manager with a proven track record at Prime Body And Paint, excelling in operations management and team leadership. Enhanced estimator efficiency through process improvements, achieving significant productivity gains. Skilled in problem resolution and fostering collaboration, driving customer satisfaction and operational excellence across departments.

Overview

15
15
years of professional experience

Work History

General Manager

Prime Body AndPaint
06.2019 - Current
  • Developed accurate collision estimates using advanced estimating software and industry-standard guidelines.
  • Collaborated with insurance adjusters to facilitate seamless claims processing and customer communication.
  • Evaluated vehicle damage and assessed repair costs, ensuring compliance with safety standards and regulations.
  • Implemented streamlined workflows to enhance estimator efficiency and reduce turnaround times on estimates.
  • Developed and implemented process improvements, enhancing productivity across departments.
  • Led cross-functional teams to execute strategic initiatives and improve operational efficiency.

Service Advisor

Bill Defouw Chevrolet
03.2013 - 05.2019
  • Coordinated service appointments, ensuring optimal scheduling and customer satisfaction.
  • Assisted customers in understanding vehicle service needs and recommendations.
  • Maintained accurate records of customer interactions and service history.
  • Collaborated with technicians to streamline communication regarding repairs and maintenance.

Service Manager

Mike Raisor Automotive Group
01.2011 - 04.2013
  • Led service team to enhance customer satisfaction and streamline operations.
  • Developed and implemented training programs for staff to improve service quality.
  • Analyzed customer feedback to identify areas for service improvement and strategic initiatives.
  • Coordinated cross-departmental efforts to resolve complex service issues efficiently.

Education

Organizational Leadership And Supervision

Purdue University
West Lafayette, IN
04-1995

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player

Timeline

General Manager

Prime Body AndPaint
06.2019 - Current

Service Advisor

Bill Defouw Chevrolet
03.2013 - 05.2019

Service Manager

Mike Raisor Automotive Group
01.2011 - 04.2013

Organizational Leadership And Supervision

Purdue University

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Chad Allen