Chad Bales
Indianapolis
Summary
Dynamic professional specializing in Learning and Development with over two decades of experience. Expertise in mentoring and staff development has consistently driven employee performance and strengthened organizational culture. Proven ability to lead teams and implement effective training programs that align with strategic goals.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Owner/Operator
Kountry Kids Kettle Korn
08.2016 - Current
- Identified and assessed contracts and partnerships with local organizations to expand business opportunities
- Ensured financial stability for the business by monitoring expenses and optimizing resource allocation.
- Managed team to streamline operations and enhance efficiency of food vendor business
- Served as a vendor at local festivals and events, providing products and engaging with customers.
- Operated kettle corn production equipment to prepare snacks for events and markets.
- Managed inventory to ensure consistent availability and quality of products.
Director of Education Training & Employee Development Manager
CICOA Aging and In-Home Solutions
Indianapolis
07.2022 - 05.2026
- Established a training program for new staff, ensuring effective onboarding and integration.
Developed continuous training opportunities for all employees to promote professional growth.
Implemented evaluation methods to measure the effectiveness of training initiatives.
Crafted specialized modules addressing specific skill gaps within the workforce. - Led a team of 6 trainers in developing and executing onboarding programs for new employees.
- Facilitated 1:1 coaching sessions for leaders and staff, fostering accountability in change management and enhancing professional skill sets.
- Facilitate and design training workshops alongside coaching for CICOA leadership.
- Strengthened and mentored leaders across organization, enhancing accountability and alignment with strategic goals.
- Implemented quarterly culture training initiatives to reinforce company values and enhance organizational culture.
- Indianapolis, IN
Assistant Director Flourish Care Management
CICOA Aging and In-Home Solutions
Indianapolis
03.2017 - 07.2022
- Collaborated with director to supervise department of 150-200 case managers and supervisors, ensuring alignment with organizational goals.
- Formulate and carry out strategic initiatives for department
- Managed team of 6 trainers to enhance training and onboarding processes for new staff, improving integration and performance.
- Implemented training program for onboarding new employees.
Developed ongoing educational sessions for all staff to support professional growth. - Serve as provider coordinator and liaison between network providers and staff while managing all contracts for care providers.
Care Manager Supervisor
CICOA Aging and In-Home Solutions
Indianapolis
08.2013 - 03.2017
- Managed group of 8-10 care managers, fostering a collaborative team environment
- Established productivity standards and assessed individual performances to ensure alignment with team goals
- Cultivated skills of care managers, enhancing team capabilities and overall service delivery
- manage small case load to assess, coordinate, and monitor clientele needs
- Indianapolis, IN
Care Manager Team Leader
CICOA Aging and In-Home Solutions
Indianapolis
07.2009 - 08.2013
- Conduct assessments to ensure clientele qualifies for in-home services level of care
- Coordinated and monitored in-home services tailored to client assessed needs.
- Trained new employees in care management on daily operations and client interactions.
- Supported supervisor in evaluating team member performance and productivity metrics.
- Revise and enhance training manuals and procedures
- Indianapolis, IN
Care Manager
CICOA Aging and In-Home Solutions
Indianapolis
04.2007 - 07.2009
- Conducted assessments to determine client eligibility for in-home services
- Coordinated and oversaw implementation of home services tailored to client needs
- Facilitated training and provided guidance on policies and procedures for new hires
- Indianapolis, IN
Case Manager I/Mentor
Adult and Child Center
Franklin
02.2005 - 04.2007
- Developed and implemented treatment plans for clients with mental and behavioral disabilities
- Delivered mentoring services to clients in classroom settings
- Facilitated partial hospitalization services for clients during summer
- Worked in Franklin, IN
Education
Bachelor of Science - Psychology, Interpersonal Relations
Ball State University
12-2004
Skills
- Strategic planning
- Vendor management
- Team leadership
- Change management
- Staff development
- Customer service excellence
- Effective communication
- Coaching and mentoring
- Problem solving
- Cultural competency
- Workshop facilitation
References
Professional References available upon request
Certification
- CPR 2025 American Red Cross
- Life Coach Certification (Fall 2026) - Coach Training Alliance
Timeline
Director of Education Training & Employee Development Manager
CICOA Aging and In-Home Solutions
07.2022 - 05.2026
Assistant Director Flourish Care Management
CICOA Aging and In-Home Solutions
03.2017 - 07.2022
Owner/Operator
Kountry Kids Kettle Korn
08.2016 - Current
Care Manager Supervisor
CICOA Aging and In-Home Solutions
08.2013 - 03.2017
Care Manager Team Leader
CICOA Aging and In-Home Solutions
07.2009 - 08.2013
Care Manager
CICOA Aging and In-Home Solutions
04.2007 - 07.2009
Case Manager I/Mentor
Adult and Child Center
02.2005 - 04.2007
Bachelor of Science - Psychology, Interpersonal Relations
Ball State University