- Youth mentor, providing guidance and support to empower the next generation of leaders
- Outdoor Recreation
- Backpacking and Hiking
- Reading
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Cooking
- Road Trips
Chad Dickens
Whiteland
Summary
Experienced operations professional skilled in optimizing workflows and driving efficiency. Strong focus on team collaboration and achieving measurable results, adaptable to changing needs and environments. Expertise in strategic planning, process improvement, and resource management. Known for reliability and effective leadership in high-pressure situations.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Senior Operations Manager
Key Remnant Delivery
07.2020 - Current
- Oversaw workforce management planning, volume predictions and capacity planning.
- Built strong relationships with Amazon onsite leadership through consistent engagement, collaboration, and transparent communication practices.
- Managed employee-related issues encompassing labor, turnover and diversity.
- Provided leadership for continual management and employee training initiatives.
- Collaborated with cross-functional teams for seamless execution of large-scale initiatives and continuous improvement efforts.
- Improved operational efficiency by streamlining processes and implementing innovative strategies.
- Established SOPs to communicate clear standards to achieve performance objectives
- Established robust performance metrics to track progress against objectives regularly and adjust strategies as needed for success.
- Developed risk management strategy to proactively identify and mitigate potential issues, ensuring smooth operations.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Filtration Manager
Alabama Splash Adventure
04.2019 - 05.2020
- Led team to achieve organizational goals, fostering collaborative environment.
- Maintained chemical levels according to local state health regulations
- Operated heavy equipment to complete construction tasks and projects
- Troubleshoot mechanical issues and made repairs, changed filters, replaced valves, changed out pumps
Forklift Operator
Toyota Manufacturing
03.2017 - 04.2019
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Unloaded and stacked materials by raising and lowering lifting devices.
Operations Manager
Shield
06.2016 - 03.2017
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Facilitated smooth collaboration between departments through clear communication channels.
Group Leader
ATTC Manufacturing Inc.
06.2002 - 06.2016
- Led by example, demonstrating commitment to the company''s mission and consistently delivering high-quality work.
- Monitored group performance on a regular basis, analyzing data and trends to identify areas for improvement.
- Oversaw the production of 5 operators and 12 CNC machines.
- Conducted daily preventative maintenance check items on CNC machines.
- Coordinated with engineers to troubleshoot quality defects
- Conducted investigations to correct quality defects.
- Operated machines to cover personnel on vacation and being sick.
Education
High School Diploma -
Agape Christian Academy
Cannelton, IN05-1999
Skills
- Operations management
- Productivity improvement
- KPI reporting
- Strategic Development
- Cost reduction
- Risk Assessment Oversight
- Key performance indicators
- Standard operating procedures
- Logistics management
- Employee engagement
- Staff Hiring And Orientation
- Operations oversight
- Customer relations
Accomplishments
- Used Microsoft Excel to develop data tracking spreadsheets.
- Supervised team of 7 staff members plus 150 employees.
- Brought creative solutions in a collaborative team culture.
Certification
- Forklift Certification
Interests
Timeline
Senior Operations Manager
Key Remnant Delivery
07.2020 - Current
Filtration Manager
Alabama Splash Adventure
04.2019 - 05.2020
Forklift Operator
Toyota Manufacturing
03.2017 - 04.2019
Operations Manager
Shield
06.2016 - 03.2017
Group Leader
ATTC Manufacturing Inc.
06.2002 - 06.2016
High School Diploma -
Agape Christian Academy
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