Chad Eddings
New Albany
Summary
Accomplished business leader with a proven track record at Joann Fabric and Craft Stores, excelling in customer relations and small business operations. Expert in strategic planning and staff management, significantly enhancing client service and satisfaction. Skilled in fostering strong relationships and leading teams to achieve business goals, demonstrating exceptional verbal communication and financial management capabilities.
Overview
14
14
years of professional experience
Work History
Owner
Your Home Pet Sitting
06.2022 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Store Manager
Joann Fabric and Craft Stores
09.2011 - 06.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Education
High School Diploma -
West Carrollton Sr. High
West Carrollton, OH05-1995
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Business management
- Client service
- Strategic planning
- Staff management
- Team oversight
- Financial management
- Staff hiring
Timeline
Owner
Your Home Pet Sitting
06.2022 - Current
Store Manager
Joann Fabric and Craft Stores
09.2011 - 06.2022
High School Diploma -
West Carrollton Sr. High
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