Chad Morgan
Oaktown
Summary
Adept at small business operations and customer relations, I significantly enhanced client satisfaction and efficiency at Morgan Mechanics LLC and Bowler Performance Transmissions. My expertise in business management and ability to mentor teams led to increased revenue and repeat business. Skilled in both verbal communication and advanced diagnostic techniques, I focus on impactful achievements over routine tasks.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Dedicated automotive professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
20
20
years of professional experience
Work History
Owner
Morgan Mechanics LLC
07.2008 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Trained and motivated employees to perform daily business functions. Most of my employee base, was high school aged kids interested in automotive.
- I'm sales rep with Central Petroleum Company for Knox, Sullivan and Gibson county.
Automatic Transmission Rebuilder
Bowler Performance Transmissions
05.2005 - 07.2008
- Increased shop efficiency by streamlining the rebuilding process and maintaining a clean, organized workspace.
- Utilized advanced diagnostic equipment skillfully, identifying problematic components in an efficient manner for quicker resolutions.
- Minimized customer wait times by utilizing efficient diagnostic tools and techniques to quickly identify issues within automatic transmissions.
- Ensured quality control with thorough pre-and post-repair inspections to verify proper functionality of rebuilt transmissions.
- Enhanced team productivity by mentoring junior technicians and sharing knowledge on best practices for automatic transmission rebuilding.
- Boosted revenue for the business by upselling additional services when appropriate during transmission rebuild consultations.
- Improved customer satisfaction by accurately diagnosing and repairing complex transmission issues in a timely manner.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Education
High School Diploma -
Lincoln High School
Vincennes, IN04-1995
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
Affiliations
- Vincennes First Church of God
Timeline
Owner
Morgan Mechanics LLC
07.2008 - Current
Automatic Transmission Rebuilder
Bowler Performance Transmissions
05.2005 - 07.2008
High School Diploma -
Lincoln High School
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