Chahat Panchori
Summary
Results-oriented Project/Program Manager - Business Operations and Engineering Operations with 6 years of experience in the IT industry, delivering complex global programs across IT infrastructure, analytics, and customer success. Proven expertise in budget planning, roadmap and portfolio planning, data visualization (Power BI, Qlik, Tableau equivalent), KPI dashboards, and stakeholder engagement. Adept at aligning cross-functional project execution to strategic business goals. PMP, CSM, and ITIL certified, with a strong track record in driving operational excellence and business planning for global teams.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Project Specialist
Cisco Systems
Bangalore
08.2023 - Current
- Owned roadmap for device migration planning and management under the LDOS program, enabling 700+ device migrations across global sites, and securing over $1.5 million in monthly recurring revenue.
- Built strategic partnerships with cross-functional teams and senior stakeholders to define product goals, gather feedback, and prioritize features for maximum business impact.
- Managed vendor and logistics dependencies to support seamless hardware deployment, ensuring scalability and reliability of the solution.
- Developed executive dashboards in Power BI for leadership visibility on migration status, capacity, and budget burn, improving decision-making.
- Coordinated cross-functional planning for hardware delivery, field engineering, and cloud hosting requirements.
- Partnered with senior stakeholders to define goals and track OKRs via data-driven dashboards and reporting frameworks.
- Delivered a $100K Tetration Analytics product initiative for Kuwait and the Netherlands within 90 days, translating customer needs into technical requirements, and ensuring on-time, high-impact delivery.
Business Technology Analyst
ZS Associates
Pune
02.2021 - 07.2021
- Designed interactive QlikSense dashboards for global pharma clients, providing executives with operational and sales insights.
- Developed insights and technical reports to drive customer engagement and decision-making.
- Worked on SQL-based database management and data validation to improve analytics accuracy.
Systems Analyst (Qlik Developer - Engineering Analytics)
Infosys
Pune
06.2018 - 01.2021
- Migrated 50+ dashboards from QlikView to QlikSense, enabling modernized analytics for telecom clients.
- Built engineering and operational performance reports for sales, revenue and logistics teams for data-backed decision-making.
- Led a 3-member migration team delivering 21 dashboards in one year, the highest team output.
Education
MBA -
Indian Institute of Management (IIM)
Udaipur04-2023
B.Tech -
Nirma University
Ahmedabad05-2018
Skills
- Project Management
- Cross-functional collaboration
- Vendor management
- Process optimization
- Strategic planning
- Team leadership
- Scope management
- Information technology management
- Process improvement
- Program Management
- Conflict Management
- Customer Experience (CX)
- Customer Engagement
- Leadership Skills
- Engineering Operations
- Business Operations
- Budget Planning
- Roadmap Preparation
- Power BI, QlikSense, SQL
- KPI Tracking
- Risk Management
- Strategic Outcomes
Certification
- PMP - Project Management Professional (PMI)
- CSM - Certified Scrum Master (Scrum Alliance)
- PSM - Professional Scrum Master (Scrum.org)
- ITIL V4 - IT Service Management
- CCNA - Cisco Certified Network Associate
- Cisco AI Green Belt & Blue Belt
- CAPM - Certified Associate in Project Management (PMI)
Timeline
Customer Project Specialist
Cisco Systems
08.2023 - Current
Business Technology Analyst
ZS Associates
02.2021 - 07.2021
Systems Analyst (Qlik Developer - Engineering Analytics)
Infosys
06.2018 - 01.2021
MBA -
Indian Institute of Management (IIM)
B.Tech -
Nirma University
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