Chaitali Joshi
Pune
Summary
Ready to learn anything and everything, which will help me to utilize every opportunity to learn & improve in order to add value to the organization thereby attaining my career growth.
Professional with experience in administrative support, ready to contribute effectively in dynamic environment. Proven ability to collaborate with teams and adapt to changing needs to ensure successful outcomes. Strong skills in organization, communication, and problem-solving. Known for reliability and results-driven approach.
Overview
2025
2025
years of professional experience
Work History
Asst. Liasoning Executive
Helpline Impex Private Limited
01.2013 - 12.2016
- Daily follow up of import and export documents and preparing documents for final submission at DGFT (Directorate General of Foreign Trade)
- Part of Exim health check & audits conducted for below companies
- A) Hindustan Unilever Ltd
- B) Hubergroup India Pvt Ltd
- C) JSW Steel Pvt
- D) Blue Star Ltd
- Analysing the export & import documents suggested necessary changes to be made in export & Import documents in accordance with the current Foreign Trade Policy
Asst. Trainee
Swaraj Travels Private Limited
- Direct coordination with client for fresh issuance& renewals of passports
- Assistance for a suitable holiday package
Senior Sales Executive: Channel Sales Management
Veena World Hospitality Pvt. Ltd
07.2017 - 02.2025
- I successfully managed over 50+ franchises offices across key regions such as Maharashtra, Goa, Gujarat, Bangalore, Tamil Nadu, and others. In this role, I was responsible for overseeing the performance of each office, ensuring their operational efficiency, and strengthening their market presence. I collaborated with franchisees to drive growth, optimize sales, and maintain consistent brand representation across these diverse regions. My focus was on enhancing both performance metrics and the visibility of the brand in each market.
- In addition to managing mentioned above franchises, I also handled direct guest interactions to ensure seamless holiday bookings for both domestic and international destinations, tailored to their interests and budget.
- I played an active role in sales and post-sales activities, converting inquiries received through our website or email, and assisting guests with booking confirmations, cancellations, and post-booking processes.
- I addressed guest queries related to both pre-tour and on-tour concerns and managed last-minute changes, ensuring guest satisfaction during emergencies like Jet Airways and Go Airways closures, as well as during the challenging period of COVID-19. I provided guests with detailed information on visa processes, managed special service requests, and processed re-issuances, cancellations, and refunds as needed. Additionally, I verified and updated guest details to ensure accurate bookings.
- I also took care of billing and payment settlement, ensuring all financial transactions were completed accurately and on time."
Education
Post Graduate Diploma in Travel & Tourism -
S.N.D.T Women's University
01.2017
B.com -
Model College
01.2013
H.S.C -
Model College
01.2010
S.S.C -
Model English School
01.2008
Skills
- Communication
- Problem Solving
- Adaptability
- Reliable Teammate
- Attention to detail
Languages
English
Hindi
Marathi
Personal Information
Date of Birth: 04/19/93
Hobbies and Interests
- Travelling
- Dance
- Music
- Photography
Additional Qualifications
- Successfully completed course of MS-CIT with 82%
- Completed Basic Photography Practical Course
- Completed Prarambhik and Praveshika Pratham in Kathak from Gandharva Mahavidyalay, Mumbai
Timeline
Senior Sales Executive: Channel Sales Management
Veena World Hospitality Pvt. Ltd
07.2017 - 02.2025
Asst. Liasoning Executive
Helpline Impex Private Limited
01.2013 - 12.2016
B.com -
Model College
H.S.C -
Model College
S.S.C -
Model English School
Asst. Trainee
Swaraj Travels Private Limited
Post Graduate Diploma in Travel & Tourism -
S.N.D.T Women's University
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