Chaitanya Ambardekar

ServiceNow Consultant
Dxsherpa Technologies Pvt. Ltd. | Apr 2021 – Dec 2023

Client: Deloitte

• Designed and implemented scoped applications to improve internal workflows.
• Built service catalogs, order guides, and record producers based on business needs.
• Configured UI policies and client scripts to enhance the user experience.
• Analyzed customer requirements and developed solutions for successful implementation of ServiceNow applications.
• Managed data import using import sets and handled updates across environments.

Client: Deloitte

• Customized tables and fields to meet client-specific ServiceNow requirements.
• Developed workflows, business rules, and client scripts for ITSM modules.
• Enhanced service catalog functionality and implemented UI policies for streamlined operations.
• Worked with cross-functional teams to resolve production issues and optimize workflows.

Internal CMDB Implementation

• Implemented ServiceNow Discovery and CMDB for asset management.
• Configured CI classes, attributes, and reconciliation rules to ensure data accuracy.
• Created discovery schedules and automated CI data imports for operational insights.
• Monitored CMDB health using baselines and change tracking.
• Implemented Change Management process in ServiceNow by creating change requests and managing them through approval cycles.
• Collaborated with cross-functional teams across multiple locations for effective management of service delivery processes.