CHAITANYA BALAJI KATRAGADDA
Bangalore
Summary
Dedicated Salesforce QA Engineer with over 3.8 years of experience in software testing and quality assurance, expert in Selenium Automation and Regression Testing. My key achievements include leading the testing efforts for the 200 OK Integration Project, ensuring seamless data exchange and enhanced system performance, and optimizing lead prioritization in the Smart Dialer project, resulting in improved call conversion rates. Seeking a QA Engineer position at your esteemed company, where I bring my Salesforce testing expertise and collaborative skills to support your mission of delivering high-quality solutions and improving project efficiencies.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Associate Consultant Sr. QA
200 OK
07.2022 - Current
- 200 OK integration platform, a Salesforce-native solution that facilitates seamless integration between cloud-based and API-driven applications with Salesforce Customer 360
- Led testing efforts for the 200 OK Integration Project, a critical initiative aimed at integrating two systems within the organization
- Collaborated closely with cross-functional teams to ensure seamless communication and data exchange between the systems
- Developed test plans and strategies for the 200 OK Integration Project, outlining the testing approach and criteria for success
- Played a key role in Salesforce administration tasks related to the integration, ensuring alignment with Salesforce platform standards and requirements
- Provided valuable insights and recommendations for optimizing the integration process, contributing to refined efficiency and system performance
- Executed various types of testing, including functional, integration, regression, and performance testing, to validate the integration process from end to end
- Collaborated with stakeholders to gather requirements and define acceptance criteria for the integration, ensuring alignment with business objectives
Associate Consultant QA
Smart Dialer
04.2021 - 06.2022
- Smart Dialer, a Computer Telephony Integration (CTI) tool within Salesforce, enabling seamless call management for sales teams
- Successfully integrated Smart Dialer with Salesforce CRM, streamlining the call process and ensuring real-time data synchronization
- Utilized Salesforce data to optimize lead prioritization, resulting in refined call conversion rates and enhanced sales performance
- Conducted rigorous testing, including unit, integration, and user acceptance testing (UAT), to identify and resolve issues before deployment, ensuring a robust and reliable system
- Developed metrics to monitor call performance and user engagement, enabling continuous improvement and optimization of the dialing process
Education
Bachelor of Technology -
VISIT Engineering College
Skills
- Regression Testing
- Functional Testing
- API Testing
- Postman
- Agile Methodology
- User Creation
- Profile
- Permission Sets
- Validation Rules
- Record Types
- Page Layout
- Change Sets
- Agile Accelerator
Additional Information
- Test Planning & Preparation : Understand project requirements and create test plans and test cases. Review Salesforce features and configurations to create test scenarios.
- Bug Tracking & Reporting : Identify bugs in the application, report them with detailed steps, and track their resolution. Work with developers to help fix issues and retest after fixes.
- Integration Testing : Test data flow between Salesforce and external systems via APIs or integrations. Ensure data is correctly transferred during migrations or syncs.
- Cross-Browser & Device Testing : Ensure Salesforce applications work across different browsers (Chrome, Firefox, etc.) and devices (mobile and desktop).
- Collaboration : Work with developers, business analysts, and other team members to ensure quality standards are met. Provide support during User Acceptance Testing (UAT).
- Test Documentation : Document test cases, test results, and defects clearly for tracking and reporting.
Certification
- Salesforce Certified Associate
- Salesforce Certified Administrator
- Salesforce Certified Platform App Builder
Languages
English
Telugu
Hindi
Awards
Key Player Award
Timeline
Associate Consultant Sr. QA
200 OK
07.2022 - Current
Associate Consultant QA
Smart Dialer
04.2021 - 06.2022
Bachelor of Technology -
VISIT Engineering College
Similar Profiles
Hailey GaversHailey Gavers
Substitute Teacher at Woodstock School District 200Substitute Teacher at Woodstock School District 200
Jenece LambdinJenece Lambdin
Intensive Needs Special Education Teacher at Sedalia School District 200Intensive Needs Special Education Teacher at Sedalia School District 200
Hailey GaversHailey Gavers
Substitute Teacher at Woodstock School District 200Substitute Teacher at Woodstock School District 200