Chaitanya Bhatt
AVP- Risk Management, Business Intelligence & Automation Analyst
Overview
18
18
years of professional experience
Work History
Associate Vice President- Vendor Risk Analytics
Deutsche Bank
3 2022 - Current
- Leading multiple Third Party Risk Management (TPRM) projects globally to meet the business strategy and manage costs.
- Closely work with business stakeholders (vendors and service owners), global procurement, and second line of defense (LOD) functions (risk type controllers - RTC) to track KPIs (cost, perimeter, audit findings, etc.).
- Supporting bankwide initiatives such as service governance review meetings, vendor balanced scorecard, and environmental, social, and corporate governance (ESG).
- Design / Develop / Publish divisional dashboards containing elements of Risk, Cost, and KPIs (Key Performance Indicators) in Tableau and Alteryx.
- Owned and prepared briefing documents for management 'round table' discussions with respective sub-divisions, containing performance metrics around the divisional vendor perimeter.
- Created SharePoint forms and Power Apps to monitor and track key performance indicators, and auto-save responses/approvals.
- Contributed to risk mitigation efforts through careful analysis of open action plans and findings.
- Streamlined all project data through the JIRA tool.
- Provided ongoing support for dashboard maintenance, troubleshooting issues, and implementing enhancements based on user feedback.
- Experienced in tools like Coupa, Ariba, Tableau, and Alteryx.
- Drove digital transformation efforts within the organization, leveraging emerging technologies to streamline workflows, improve communication channels, and enhance overall productivity.
Associate - Business Intelligence & Automation
JPMorgan Chase & CO
04.2014 - 03.2022
- Developed a framework to optimize the existing processes to track and manage output across multiple queues, which accounted for operational excellence, established performance metrics to standardize measurement for employees across varied circumstances, streamlined employee performance measurement, and helped identify role progression and coaching opportunities.
- Created an Alteryx app to reduce the time taken to search for application information from different links, reducing search time by 80% per search.
- Created weekly/monthly work-type reporting.
- Provide ad-hoc support on requests from management through JIRA.
- Reconciliation of raw data to optimize it for analysis by combining it with related data sources, and cleaning messy data.
- Extraction and mining of data using SQL, Alteryx, etc.
- Maintained Job Aids and Procedure documents.
- Designed and implemented an overall risk management process for the Quality team.
- Performed risk assessments: analyzing current risks, and identifying potential risks that are affecting the process.
- Provided risk reporting tailored to the relevant audience.
Senior Compliance Reporting Officer
TATA CONSULTANCY SERVICES, TCS E-SERVE LTD
04.2011 - 03.2014
- Improved process efficiency through continuous improvement and standardization.
- Audit interactions on various compliance parameters of the collectors.
- Documented timely feedback and provided analysis to the respective managers.
- Perform quality checks on the calls audited by the other QAs, and provide them feedback.
- Assessed reports on the basis of errors made, and implemented a corrective action plan for the same.
- I have made a Kaizen project for the standardization of comments to be entered in the client application called Citi Quack for the QAs.
- Prepared daily and monthly MIS reports, which include productivity and quality reports.
- Lead huddles with all the teams on the floor periodically, and as and when any updates regarding process changes need to be delivered to the QAs.
Team Coach
FIS, Fidelity National Information Services, EFunds
07.2007 - 03.2011
- My responsibility was to audit calls and provide appropriate feedback to the agents on a daily basis.
- Identify areas of improvement, and accordingly provide coaching and training to the agents.
- Conducted product and process training.
- I have handled the On-Job Training (OJT) team with respect to their performance in various areas, like quality, productivity (AHT), and C-SAT.
- Awarded Champ of the Quarter consecutively for the last four quarters in my process for productivity.
Education
Data Science Prodegree - Python, Tableau & SAS
Imarticus Learning
08.2019 - 02.2020
PGDBM - Business/Operations Management
NMIMS
08.2010 - 07.2012
Masters in Commerce - Management
Mumbai University
06.2011 - 06.2013
Skills
Interactive dashboard creation
undefinedAccomplishments
- Won Deutsche Excellence award for outstanding performance in year 2022
- Consider it done & Ace of all initiatives - 2017, 2018 & 2020 based on voting by the process.
- Chase spotlight award for providing ideas of improvement and automating tools for making work easy.
Timeline
Data Science Prodegree - Python, Tableau & SAS
Imarticus Learning
08.2019 - 02.2020
Associate - Business Intelligence & Automation
JPMorgan Chase & CO
04.2014 - 03.2022
Masters in Commerce - Management
Mumbai University
06.2011 - 06.2013
Senior Compliance Reporting Officer
TATA CONSULTANCY SERVICES, TCS E-SERVE LTD
04.2011 - 03.2014
PGDBM - Business/Operations Management
NMIMS
08.2010 - 07.2012
Team Coach
FIS, Fidelity National Information Services, EFunds
07.2007 - 03.2011
Associate Vice President- Vendor Risk Analytics
Deutsche Bank
3 2022 - Current
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