CHAITANYA BORKAR
Business Data Analyst
Melbourne
Summary
Results-driven Business Data Analyst with over 7 years of expertise in digital transformation, stakeholder management, and delivering actionable, data-driven insights. Proven success in leading AI-driven analytics projects that improved forecasting accuracy by 25% and reduced incident turnaround times by 50%. Highly skilled in Azure Data Factory, Power BI, SQL, and Agile methodologies, with a strong focus on enterprise-scale implementations across APAC markets. Notable achievements include generating over $100K in cost savings through strategic process automation and robust data governance initiatives.
Overview
10
10
years of professional experience
2
2
Certifications
1
1
Language
Work History
Business Analyst
Optus
10.2024 - Current
- Spearheaded AI-driven customer behavior analytics projects, improving forecasting accuracy by 25% through enhanced data modeling and optimized ETL processes
- Led AI transformation initiatives in ServiceNow and Salesforce CRM, optimizing service workflows and reducing incident/request turnaround time by 50%
- Designed and implemented 15+ Power BI dashboards for C-level executives, reducing repeat incidents by 18% and providing real-time insights to 200+ stakeholders
- Established comprehensive data governance framework across ServiceNow platform, ensuring data consistency and integrity across incident, request, and asset management modules
- Conducted business process reviews identifying workflow gaps and implementing automation solutions, delivering measurable cost savings
- Refined approval processes and workflows, aligning with business objectives and streamlining operations across service management tools
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
Business Analyst
Optus
10.2024 - Current
- Spearheaded AI-driven customer behavior analytics projects, improving forecasting accuracy by 25% through enhanced data modeling and optimized ETL processes
- Led AI transformation initiatives in ServiceNow and Salesforce CRM, optimizing service workflows and reducing incident/request turnaround time by 50%
- Designed and implemented 15+ Power BI dashboards for C-level executives, reducing repeat incidents by 18% and providing real-time insights to 200+ stakeholders
- Established comprehensive data governance framework across ServiceNow platform, ensuring data consistency and integrity across incident, request, and asset management modules
- Conducted business process reviews identifying workflow gaps and implementing automation solutions, delivering measurable cost savings
- Refined approval processes and workflows, aligning with business objectives and streamlining operations across service management tools
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
Systems Engineer
Sekisui House
04.2024 - 08.2024
- Managed end-to-end Windows 11 rollout to 200+ users across global subsidiaries (Japan, Australia, Singapore, USA)
- Conducted comprehensive user requirements gathering for Microsoft Copilot deployment, analyzing use cases and implementation strategies
- Enhanced change management processes for network and domain modifications across four international subsidiaries
- Performed detailed cost-benefit analysis and market research for HubSpot CRM migration from Salesforce, including user assessment sessions and technical feasibility studies
Business Analyst
Reserve Bank of India
12.2021 - 03.2024
- Analyzed and mapped current and future state of end-to-end business processes across multiple system modules for financial regulatory compliance
- Spearheaded data analysis projects utilizing Python, SQL, and Power BI to uncover insights that increased operational effectiveness of financial regulations by 30%
- Designed data schema and developed 32+ Power BI dashboards providing critical insights into financial data for regulatory reporting
- - Led gap analysis, process mapping, and control redesign initiatives, redefining system/user roles and responsibilities for future state operations
- Translated complex business requirements into user stories with detailed personas and acceptance criteria for development teams
- Established data governance practices and collaborated with cross-functional teams to ensure data integrity and alignment with business goals
- Facilitated stakeholder workshops and customer interviews for requirements refinement and customer experience optimization
- Served as primary liaison between business and IT teams, managing expectations and ensuring high-quality deliverables
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
Associate Business Analyst
David Jones
01.2019 - 12.2021
- Analyzed large datasets using MySQL, Power BI, and Google Analytics to identify trends and inform strategic initiatives, contributing to 20% improvement in customer satisfaction scores
- Designed and implemented customer creation workflow enhancements, delivering high-level solution frameworks for component design
- Led solution presentations to senior IT management and business stakeholders, ensuring functional fit and integration across components
- Coordinated with testing teams for load and performance testing of complex e-commerce systems
- Mentored internal teams and negotiated with third-party vendors for optimal service delivery
- Monitored applications and deployed bug fixes through continuous integration and deployment processes
Systems Analyst
Digisol Systems
06.2016 - 06.2017
- Developed comprehensive requirement documents with version control, process documentation, and functional testing specifications
- Facilitated client interaction meetings for change requests, defect resolution, and project status updates
- Collaborated with cross-functional teams to develop innovative solutions for business challenges.
- Supported major production releases and incident management, conducting pre-mortem sessions and implementing lessons learned
- Led migration of legacy account and service data to strategic Billing and Customer Care systems
- Coordinated with IT, infrastructure, and operational teams for System Integration Testing (SIT) and User Acceptance Testing (UAT) environments
Trainee Software Engineer
HSBC Software Development
09.2015 - 05.2016
- Collaborated with onshore and offshore development teams to identify solution gaps and minimize first-time defects
- Documented functional and unit test cases, managing code changes using GitHub and Bugzilla.
- Performed DevOps functions on Linux and Java platforms for internet banking applications
- Deployed bug fixes to HSBC internet banking and business banking applications, ensuring 99.9% service availability
- Conducted proof-of-concepts for UK Business banking applications using Mainframe and Java technologies
Education
Master of Business Information Technology - Information Technology
RMIT University
Melbourne01.2019
Bachelor of Engineering - Electronics And Telecommunication
Goa University
India 04.2001 -
Skills
Technical Skills: Power BI, SQL, Azure Data Factory, SSIS, Python, Excel, Tableau, Microsoft Azure (Data Foundation Certified), Azure DevOps, Azure Analytics, Data modeling, ETL processes, Dashboard development, Data governance, PL/SQL, Java, Angular, UI/UX design, Figma, Agile/Scrum methodology, JIRA, Confluence, Miro, Trello, ServiceNow, Salesforce CRM, SharePoint Online, Active Directory, MongoDB, MySQL, Data schema design
undefinedCertification
- Microsoft Azure Fundamentals Certified
Accomplishments
- - Process Optimization: Reduced incident turnaround time by 50% through AI-driven ServiceNow optimization
- - Data Analytics Impact: Improved forecasting accuracy by 25% through enhanced data modeling techniques
- - Cost Savings: Delivered measurable cost savings through business process automation and workflow optimization
- - Dashboard Development: Created 47+ Power BI dashboards across multiple organizations providing real-time business insights
- - Stakeholder Management: Successfully managed 200+ stakeholders across 4 regional markets (APAC region)
- - Customer Satisfaction: Contributed to 20% improvement in customer satisfaction scores through data-driven strategic initiatives
- - Regulatory Compliance: Increased operational effectiveness of financial regulations by 30% through data analysis and process improvement
Timeline
Business Analyst
Optus
10.2024 - Current
Business Analyst
Optus
10.2024 - Current
Systems Engineer
Sekisui House
04.2024 - 08.2024
Business Analyst
Reserve Bank of India
12.2021 - 03.2024
Associate Business Analyst
David Jones
01.2019 - 12.2021
Systems Analyst
Digisol Systems
06.2016 - 06.2017
Trainee Software Engineer
HSBC Software Development
09.2015 - 05.2016
Bachelor of Engineering - Electronics And Telecommunication
Goa University
04.2001 -
Master of Business Information Technology - Information Technology
RMIT University
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