CHAITANYA EDIGA

• Around 12 years of Experience in IT industry and overall experience in Salesforce.com.
• Engaged on 17+ end to end salesforce implementations. Currently working as Technical Project Manager and have working experience as Salesforce COE, Solution Architect and Business Analyst.
• Expertise on Sales Cloud, Service Cloud, Analytics Cloud and Experience Cloud end to end setup. Good experience as pre-sales architect.
• Experience in deploying Force.com applications using Change sets, Git & Bit Bucket, Gearset and VS Code. Basic knowledge on CPQ and FSL.
• Develop mechanisms for ensuring roadmap transparency and effective support for the many users of the CRM system and related workflows.
• Manage new hires and terminations for designated channels.
• Act as a technical architect to review and make design and implementation suggestions.
• Champion and provide functional support for all modifications to CRM interfaces throughout all sales & marketing departments.
• Ensure best-in-class security standards are developed and maintained.
• Maintain working knowledge of new CRM functionality to identify what impact it may have on the user base.

• Supervised team of 10+ staff members.
• Certified SCRUM master
• 5+ Salesforce technology certifications

• Certified Scrum Master by Scrum Alliance
• Salesforce.com certified Administrator (ADM-201)
• Salesforce.com certified platform App Builder (Expired)
• Salesforce.com certified Platform Developer I (Expired)
• Salesforce.com certified Sales Cloud Consultant

Project #1

Project Title: Salesforce Production Stabilization and Management

Client: Barracuda Networks

Project Description: Barracuda Web Application Firewall protects applications, APIs, and mobile app backends against a variety of attacks. Barracuda integrates with Salesforce to provide customers Application and Cloud security. Barracuda Production management involves on premise bug fixes and enhancement of Salesforce Applications

Roles & Responsibilities

· Driven the stakeholders to understand business requirements, pain points, and goals

· Gathered requirements from different stakeholders and teams within the business.

· Used declarative functionality (Clicks, not code) to build solutions using the Salesforce platform

· Ensured all users have the correct access to Salesforce, and can perform their day to day tasks with minimal friction

· Continuously Maintained the platform, including staying up to date on new features and releases, as well as fixing any bugs.

· Trained business users on new functionality or features.

· Fixed Production issues on the go with the help of development team

Project #2

Project Title: Nutanix Sales and Service Cloud

Client: Nutanix, Inc.

Project Description: Nutanix is a global leader in cloud software, offering organizations a single platform for running apps and data across clouds. With Nutanix, companies can reduce complexity and simplify operations, freeing them to focus on their business outcomes using Salesforce Applications. The business operations team is looking for detail oriented and analytical driven individuals. As a Business Analyst I will be responsible for supporting our Field /Channel operations

Roles & Responsibilities

· Engaged in overall Business Intelligence & Reporting support to Field Organization

· Collaborated with the Sales Operations organization to define KPIs & automate reporting for the Field across globe

· Created SFDC reports & dashboards for the Field organization

· Performed data analysis to determine root cause of data issues

· Worked in conjunction with the Analysts to automate and simplify the various reports sent by the team

· Interacted and followed up with internal customers for better understanding of their requirements and updates

· Analysed and identified new areas of process related opportunities. Plan, design and execute in order to enhance the value addition aspect of the team

Project #3

Project Title: HydraFacial CRM Analytics Implementation

Client: HydraFacial Inc.

Project Description: HydraFacial was looking for a proficient Salesforce CRM Analytics implementation team to

a) Enable a Scalable reporting system that provides deeper insights to Sales Teams.

b) Empower Sales Team to quicker & better-informed decisions with actionable & latest data.

c) To Lay the groundwork for a streamlined, more efficient CRM system with an improved reporting process that improves the entire sales cycle at HydraFacial.

Roles & Responsibilities

● Communicating with clients and stakeholders to understand business requirements

● Drive customer satisfaction through active monitoring and analysis of business performance data using Salesforce solutions

● Working alongside the rest of the technical team to design and document data-driven software solutions and data flows to meet these requirements

● Building and maintaining Salesforce applications and customizations

● End-to-end data upkeep & management to ensure it’s organized, safe, and easy to access

● Created a platform roadmap and define priorities, liaising with stakeholders

● Communicated important platform changes to end users and stakeholders

● Responsible for Developing high-quality software within a given time-frame, budget and guidelines along with technical team

● Assisting with software testing to ensure solutions meet required standards

Remaining Projects:

Client: Digital Ocean

Project: Salesforce Admin Support

Role: Lead   Administrator

Duration:  March 22 – December 22

Client: Graymont Medical

Project: Employer Product Portal   Implementation

Role: Technical   Architect

Duration:  Nov 21 – March 22

Client: Internal (Jade Global)

Project: Salesforce Presales management

Role: Salesforce COE Consultant Involved in Adopting and managing delivery   standards and processes. Participated in workshops to establish the standards   and guidelines for anyone who interacts with the Salesforce system,   coordinates the resources needed to execute on the established strategy, and   manages partners and vendors. Participated Project Discovery calls and   prepared technical documentation. Involved in Project estimate and resource   plan creation. Involved in project proposal decks and SOW documents

Duration: Sept’ 21 – June 23

Client: AppAnnie (now Data.ai)

Project: Sales, Service and Experience   Cloud Implementation and Enhancement

Role: Senior Salesforce Consultant and Business Analyst

Duration: March 2020 – August 2021

Client: Riverbed Inc.

Project: Aternity Salesforce Implementation

Role: Team Lead and Implementation consultant

Duration: August 2019 – February 2020

Client: Centrify/Idaptive INC.

Project: Idaptive Salesforce stabilization

Role: Business Analyst and QA

Duration: July 2019 – August 2019

Client: Infoblox Inc.

Project: Service Cloud Implementation

Role: Admin and QA

Duration: December 2018 – June 2019

Client: Intapp, Inc.

Project: Intapp Salesforce stabilization

Role: Individual Contributor/Developer

Duration: July 2018 – December 2018

Client: Infinera India Pvt. Ltd.

Project: Infinera Corp. Sales and Service implementation

Role: Salesforce Developer

Duration: August 2017 – July 2018

Client: Internal (Salesforce.com, Hyderabad)

Project: Salesforce Global Support

Role: Senior Success Engineer

Duration: August 2016 – August 2017

Client: Client of Cognizant Technologies Pvt. Ltd

Project: Bio Surgery CRM implementation

Role: Consultant and Admin

Duration: August 2015 – July 2016

Client: Client of Cognizant Technologies Pvt. Ltd

Project: Veeva Rollout-Lundbeck

Role: Veeva Implementation Consultant

Duration: April 2015 – August 2015

Client: Client of Cognizant Technologies Pvt. Ltd

Project: Vault Dev and CRM Consolidation

Role: Salesforce Administrator

Duration: January 2013-March 2015