Chaitanya Jagdale
Mumbai
Summary
Experienced Web Content Management Administrator with over 4+ years of experience in authoring tools like Seismic, Drupal, and WordPress. Skilled in SEO, content creation/moderation, and analytics. Proven ability to drive engagement and generate revenue.
Overview
4
4
years of professional experience
Work History
Associate Sales Operations Analyst (CMS Administrator)
BMC Software India Pvt Ltd
08.2022 - Current
- Managing the overall functioning of the Seismic platform (CMS), ensuring it's up to date, properly configured, and accessible for users.
- Publication of content onto the platform, which involves creating pages, uploading, organizing, and making content available to the appropriate users or groups.
- Maintaining the platform hygiene by verifying the quality and accuracy of the content uploaded onto the platform. This includes ensuring that all content adheres to company standards, is error-free, and aligns with branding guidelines.
- Have experience in integrating systems by saving the company over $300,000 and 2000+ hours.
- Providing support to users, troubleshooting issues, and conducting training sessions to educate users on how to effectively use the Seismic platform and its features.
- Collaborating with different departments and stakeholders to understand their content needs and ensuring that the platform meets those requirements.
- Tracking platform usage, content performance, and user engagement to generate reports and insights that can help in making informed decisions about content strategy and platform improvements.
- Proficient in leveraging Tableau and Salesforce, demonstrating valuable exposure to both platforms.
Web Developer Associate
Accenture
03.2021 - 08.2022
- Designing & maintaining websites using CMS (Drupal) - creating new pages with pre-built templates, assisting in the development of new designs & functionality, and resolving issues where possible
- Familiar with Jira Confluence tool, testing & updating existing as well as new websites based on detailed business requirements on a regular basis
- Helping identify and remove inaccurate or out-of-date records, considering any front-end presentation layer implications and changes
- Guiding new team members for process-related knowledge
- Working on publishing & helping to solve pre- and post-publishing issues using Drupal
- Responsible for delivery & quality of the project within defined SLA.
Business Operations New Associate
Accenture
01.2020
- Interact with clients through emails using AWS, if there are any discrepancies or concerns regarding data or account
- Guiding new team members for process-related knowledge and helping them to solve the discrepancies clients are facing on their end
- Weekly discussions with team members for process improvement
- Responsible for delivery & quality of the project within defined SLA.
Education
MSC-IT -
Wilson College
BSC-IT -
Kishinchand Chellaram College
HSC -
Kishinchand Chellaram College
SSC -
Barretto High School
Skills
- CMS (Drupal, Seismic, Wordpress)
- Stakeholder Management
- Asset Management
- Tag Management
- Jira Confluence
- Tableau
- Salesforce
- MS Excel
- MS Powerpoint
- Full Stack Dot Net Developer
- Python
- Transitioning to Scrum
Languages
HTML
CSS
Javascript
Personal Information
Date of Birth: 05/02/99
Volunteer Experience
- Blood donation
- Orphanage visit
- Audio recording for visually impaired
- Represented KC College in Youth Festival 2016
- Volunteered for college event “SYSTEMATIC CHAOS” in the year 2016
- Volunteered for NSS in 2018
- Directed and performed a play for “SYSTEMATIC CHAOS 2017”
- Represented KC College in INT (INDIAN NATIONAL THEATRE) 2017
Timeline
Associate Sales Operations Analyst (CMS Administrator)
BMC Software India Pvt Ltd
08.2022 - Current
Web Developer Associate
Accenture
03.2021 - 08.2022
Business Operations New Associate
Accenture
01.2020
MSC-IT -
Wilson College
BSC-IT -
Kishinchand Chellaram College
HSC -
Kishinchand Chellaram College
SSC -
Barretto High School
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