Chaitanya Karehonn

• Managing Delivery for Workplace services comprising of L1, L2 and L3 teams for an Automotive giant headquartered in Germany.
• End User computing technologies like software management through SCCM, Managed print services, Device as a Service for laptop & mobile devices, Onsite & logistic services
• Devised and implemented processes and procedures to streamline operations.
• Conducted thorough reviews of operations to devise and deploy improvement strategies.
• Leveraged on-site observation and personal interviews to identify team and individual strengths.
• Vendor Management - Successfully managing third party vendors like ADSL, HP as part of hands & feet, break-fix contract

• Managing delivery of workstation infrastructure tower for a global monetary cooperation head quartered in US worth 2M$/Y with a team strength of 45 & is responsible to support 6000 end points across 191 countries.

• Leading teams responsible for Desktop engineering, packaging, deployment, quality, incident support, compliance, vulnerability remediation, workstation security, group policy objects, mobile support, field service, logistic & MAC engineering.

• Leading PC management & provisioning modernization using SCCM co-management + Intune + Autopilot.

• Leading PC refresh project for 5000 qualified assets, Windows OS upgrade from 1809 to 1909, Migration project from SEP to Windows Defender.

• Productivity, continuous improvement, individual performance assessment and planning (defining KPI,

• /skill Matrix & Training Plan).
• • Project Governance and review meetings - Daily, Weekly, Monthly reporting & various Audits like SOC2 & Internal.
• • Communication planning & execution. Keeping all stake
• holders informed in different levels
• • Document / define & review standards, processes and best practices for end user computing, vulnerabilities & security of endpoints.
• • Operational Initiatives (RCA, SLA, Problem & Incident Management)
• • Transformation initiatives (Automation & Converged Operations)

• Led windows OS Migration projects from XP to Win 7 & to Win 10 at Onsite location in Unite Kingdom.

• SPOC for Offshore team to coordinate & provide technical guidance.

• Application Packaging & virtualization using VMWare ThinApp / App-v / AdminStudio, quality check, SCCM deployments & troubleshooting on production environment.

• Worked as SCCM administrator to counter patch

management and software distribution & deployment.

• Handled critical issues relating to desktop applications, OS crashes and GPOs.

• Handling teams in across time zones, prioritize & deliver applications within SLAs.

• Responsible for Application Packaging using Wise package studio & AdminStudio.

• Software deployment & distribution using SCCM 2007 / Hp Radia for nearly 30K endpoints geographically spread across 70 countries.

• Performing user acceptance testing & quality check on

packages.

• Troubleshooting and customizations of software as per client requirements.

• Managed installation and troubleshooting of Adobe application suits, Oracle Applications, Bloomberg, MS office, Lotus Notes, and printer/scanner drivers.

• Managing 100 plus persistent VDIs including various clients, windows patches, and applications.

• Working closely with the sales team on proposals and pitches for Software packaging & deployment.

• Responsible for maintaining Known Error database and Knowledge Management