Summary
Overview
Work History
Education
Skills
Accomplishments
Role
Declaration
Timeline
Generic
CHAITANYA KRISHNA MUDDANA

CHAITANYA KRISHNA MUDDANA

Visakhapatnam

Summary

Dynamic Senior Analyst with extensive experience at Moder Solutions, excelling in US mortgage servicing and loss mitigation. Proven track record in team coordination and productivity reporting, leveraging strong analytical skills and effective communication to enhance operational efficiency. Adept at managing complex accounting operations while ensuring compliance and customer satisfaction.

Overview

10
10
years of professional experience

Work History

Senior Analyst

Moder Solutions
08.2023 - Current
  • Handling accounting and customer service operations with high accuracy and compliance.
  • Managing US mortgage underwriting, loan servicing, loss mitigation, and TPP tracking.
  • Preparing hourly productivity reports, managing leave planners, and monitoring team performance.
  • Archwell Company

Senior Customer Service Executive

Firstsource Solutions Ltd.
09.2021 - 04.2022
  • Resolved customer queries efficiently and supported US mortgage loss mitigation operations.

Senior Analyst

Conduent Business Services
10.2020 - 09.2021
  • Processed transactions and verified documents for US banking and mortgage clients.

Customer Service Associate

Concentrix Daksh India Pvt. Ltd.
02.2016 - 10.2019
  • Handled customer onboarding, insurance sales, and complaint resolution.

Education

B.Com -

GITAM University
01.2020

Intermediate - M.E.C

Narayana Junior College
01.2013

SSC -

Sri Krishnaveni Talent School
01.2011

Skills

  • Team Handling & Workforce Coordination
  • Hourly / Daily Productivity Reporting
  • Leave Planner & Roster Management
  • US Mortgage Servicing & Loss Mitigation
  • Trial Payment Plan (TPP) Tracking & SMDU
  • Accounting Operations & Customer Service
  • MS Excel
  • MS Office
  • Email Communication

Accomplishments

  • Achieved 100% accuracy during onboarding phase.
  • Consistently maintained 97%+ quality scores.
  • Recognized for exceeding productivity and compliance targets.

Role

  • Tracking and monitoring monthly trial payments
  • Tracking payment reversals and communicating with the client on those reversals
  • Recording of trial payments in loan along with SMDU updating
  • Ordering of modified loan documents
  • Preparing the hourly production tracker
  • Managing leave tracker
  • Providing Assistance to new team members and performing Quality Audits

Declaration

  • I hereby declare that the above information is true and correct and to the best of my knowledge

                     

Signature

(MUDDANA CHAITANYA KRISHNA)

Timeline

Senior Analyst

Moder Solutions
08.2023 - Current

Senior Customer Service Executive

Firstsource Solutions Ltd.
09.2021 - 04.2022

Senior Analyst

Conduent Business Services
10.2020 - 09.2021

Customer Service Associate

Concentrix Daksh India Pvt. Ltd.
02.2016 - 10.2019

B.Com -

GITAM University

Intermediate - M.E.C

Narayana Junior College

SSC -

Sri Krishnaveni Talent School
CHAITANYA KRISHNA MUDDANA