Chaitanya Kunta
Hyderabad
Summary
Dynamic IT leader with extensive experience at BNP Paribas ISPL, excelling in strategic planning and vendor management. Proven track record in enhancing team performance through effective training and conflict resolution. Skilled in Active Directory Services and committed to delivering exceptional customer satisfaction while fostering a collaborative work environment. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Lead IT Infrastructure and Production Services
BNP Paribas ISPL
Hyderabad
11.2021 - Current
- Managing branch engineers and escalations
- Engaging with the ticketing system and making updates to align with the requirements of both users and management
- Addressing software-related problems
- I am responsible for producing monthly and weekly reports, and sharing them with management
- Regularly convene with senior management to formulate and present strategic plans, aimed at achieving team objectives
- Oversee performance metrics and conduct employee evaluations
- Assess customer and client satisfaction levels, ensure quality assurance, and promptly report any issues, incidents, unsafe conditions, or equipment malfunctions to senior management
- Demonstrated consistent hard work and dedication to achieve results and improve operations
- Promoted safe working environment by implementing regulatory standards, policies and guidelines
- Developed excellent working knowledge of industry trends and improvements in processes
- Address significant escalations from the client's perspective
- Provide technical training to all members of the SD and DSS teams
- Educate team members on the proper utilisation of various technologies, thereby enhancing their knowledge and effectiveness in supporting the company's IT infrastructure requirements
- Effectively manage relationships with vendors, ensuring timely and reliable assistance in resolving any technical challenges that may arise within the organisation's IT framework
- Support incident management initiatives by swiftly addressing reported issues related to applications or hardware that are part of the company's integration strategy
- Engage in new projects across pan-India to ensure timely completion in accordance with global deadlines
- Deliver technical support to resolve issues, ensuring that users' business-as-usual operations remain unaffected
- Collaborating with the international team to obtain assistance regarding the challenges currently faced in India
Team Leader (TL)
Team computers
Hyderabad
01.2021 - 11.2021
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks
- Developed team members skills through targeted coaching sessions, resulting in improved individual performance
- Implemented employee recognition programs that boosted morale and increased retention rates within team
- Conducted risk assessments for each project phase, proactively identifying potential obstacles before became significant challenges
- Established clear communication channels that ensured timely exchange of information between team members and stakeholders
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development
- Managed conflict resolution among team members, fostering a positive and collaborative work environment
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service
- Established open and professional relationships with team members to achieve quick resolutions for various issues
- Built strong relationships with customers through positive attitude and attentive response
- Reviewed, implemented and updated company records related to team activities for future reference
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations
- Worked with team to identify areas of improvement and devised solutions based on findings
- Gathered, organized and input information into digital database
- Conducted regular reviews of operations and identified areas for improvement
- Devised and implemented processes and procedures to streamline operations
- Developed effective improvement plans in alignment with goals and specifications
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks
Sr System Administrator
Microland Pvt Ltd
Hyderabad
06.2014 - 12.2020
- Client: Bank of America (Hyderabad)
- Role: Project Support Engineer
System Administrator
Wipro InfoTech
Hyderabad
04.2013 - 05.2014
- Client: Axis Bank
- Role: DL2 Engineer
System Administrator
Prime Access Technologies
Hyderabad
09.2011 - 03.2013
System Administrator
Daakshya Informatics Pvt Ltd
Hyderabad
12.2010 - 07.2011
System Administrator
Bargain Breaks
Hyderabad
12.2010 - 07.2011
Education
Bachelor of Science - Mathematics And Computer Science
Avanthi Degree College
Hyderabad06.2011
Skills
- Installation and configuration of Active Directory Services (ADS)
- File system and disk management
- Administering user and group accounts
- Backing up and restoring data
- Ability to deal with people diplomatically
- Problem-solving abilities
- Communication skills
- Problem-solving
- Willingness to learn
- Calm under pressure
- Active listening
- Leadership
- Team building
- Team leadership and motivation
- Commitment to excellence
- Public speaking
- Analytical and critical thinking
- Customer-focused
- Strategic planning
- Deadline management
- Project planning and coordination
- Task collaboration
- Complaint handling and resolution
- Incident management
- Technical training
- Software troubleshooting
- Project management
- Vendor management
- Customer satisfaction
- Team leadership
- Performance metrics
- Risk assessment
- Excellent communication
- Written communication
- Microsoft office
- Networking
- Quality assurance
Certification
- MCITP
- ITIL V4
- Access Controls
- Effective Problem-Solving and Decision-Making
- Azure AZ-900
- Azure AZ-104
- Project Management Professional
Languages
C2, Proficient, C2
Personal Information
- Date of Birth: 02/04/90
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Timeline
Lead IT Infrastructure and Production Services
BNP Paribas ISPL
11.2021 - Current
Team Leader (TL)
Team computers
01.2021 - 11.2021
Sr System Administrator
Microland Pvt Ltd
06.2014 - 12.2020
System Administrator
Wipro InfoTech
04.2013 - 05.2014
System Administrator
Prime Access Technologies
09.2011 - 03.2013
System Administrator
Daakshya Informatics Pvt Ltd
12.2010 - 07.2011
System Administrator
Bargain Breaks
12.2010 - 07.2011
Bachelor of Science - Mathematics And Computer Science
Avanthi Degree College
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