MUSIC , Playing Games
Chaitanya M
REAL TIME ANALYST WORK FORCE MANAGEMENT
BANGALORE
Summary
Knowledgeable Workforce Analyst successful gathering, reviewing and modeling information to make proactive adjustments to schedules and strategies. Highly organized and skilled with excellent critical thinking, problem-solving and planning abilities. Over [Number]+ years of experience in workforce assessment.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
Workforce Real Time Analyst
CONCENTRIX
BANGALORE
07.2022 - Current
- Prepared and maintained reports, dashboards and monthly packages.
- Performed ad hoc reporting and analysis to improve overall performance of call center and enable strong understanding of business.
- Provided training on dashboard and package development to team members and management.
- Optimized schedules, forecasts and other tools to present to management.
- Managed real-time inbound call traffic across multiple contact center locations.
- Managed overtime, shift swaps, breaks and PTO requests.
Education
Bachelor of Commerce - Accounting And Finance
Carmel Convent
Bangalore 03.2020 - 03.2022
Skills
Data Collection & Research
Interests
Timeline
Workforce Real Time Analyst
CONCENTRIX
07.2022 - Current
Bachelor of Commerce - Accounting And Finance
Carmel Convent
03.2020 - 03.2022
Similar Profiles
Sandile Marvellous NtombelaSandile Marvellous Ntombela
Team Coach at ConcentrixTeam Coach at Concentrix
Priyanka DasPriyanka Das
Team Leader at ConcentrixTeam Leader at Concentrix
AKASH BISHTAKASH BISHT
Senior Advisor at ConcentrixSenior Advisor at Concentrix