CHAITANYA M
Bangalore
Summary
• IT professional with over 11+ years of experience, including 11 years specializing in Salesforce CRM Functional Test Lead/Manager.
• Experience working with Salesforce (Service, Sales, Community, Commerce Clouds, FSL, Experience), Einstein Analytics and CPQ.
• Accomplished Test Manager with extensive experience in Quality Assurance and Testing. Requirement gathering & Analysis, Building Test Strategy and Test Plan. Team Management, Project Planning and Execution. Collaboration and Communication, Continuous Improvement of salesforce feature. Overseeing the defect management process.
• Well acquainted with Software Development Life Cycle (SDLC), Software Testing Life Cycle (STLC), Agile (Scrum) methodologies and tools like JIRA, Zephyr, MTM tool, HP ALM/QC and VSTS.
• An effective communicator with excellent relationship building & interpersonal skills. Strong analytical, problem solving & organizational abilities with a flexible & detail-oriented attitude.
• Familiarity with Automation tools like WebDriver, Cucumber, Jenkins, Maven, Git/GitHub.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Test Manager
Deloitte
Bangalore
01.2024 - Current
- Collaborated with product owners to define acceptance criteria for sprints based on customer feedback.
- Conducted user acceptance tests by working closely with end users to validate functionality as per their expectations.
- Provided technical guidance and support to junior team members on all aspects of manual and automated testing activities.
- Monitored progress of each sprint and provided regular updates to key stakeholders.
- Developed test plans, strategies and schedules for software testing projects.
- Developed comprehensive reports on application performance metrics for senior management review.
- Reviewed test results prior to release in order to verify accuracy before deployment into production environment.
- Reviewed project deliverables to ensure they meet quality standards.
- Managed multiple concurrent projects while ensuring timely delivery of high-quality results.
- Coordinated with developers, testers, project managers and other stakeholders throughout the entire software testing life cycle.
- Performed root cause analysis on defects in order to identify underlying problems and recommend solutions accordingly.
- Collaborated with professionals to conduct research, gather requirements, and implement testing procedures to meet company thresholds.
- Crafted and executed organizational QA processes, procedures and best practices to maintain enhancement and standards testing programs.
- Provided advice to testing team on correct testing procedures and responses.
- Met project scope and delivery dates by planning optimal testing schedules.
- Analyzed test data to identify trends in system performance.
- Established product specifications and quality assurance practices.
Senior Test Lead
IBM
Bangalore
01.2022 - 01.2024
- Collaborated with developers to identify, isolate, reproduce and fix defects found during testing cycles.
- Worked closely with business analysts to analyze user stories and requirements documents for completeness prior to beginning any development work.
- Assisted in the development of test cases from user stories and requirements documents as well as provided feedback on usability issues.
- Reviewed system requirements, specifications and technical design documents to provide timely and meaningful feedback.
- Developed test plans, strategies and approaches for the testing process.
- Performed regression testing after bug fixes were implemented to ensure proper functionality was restored.
- Monitored bug resolution efforts and tracked progress using defect tracking tools.
- Facilitated integration tests among multiple teams within the organization.
- Coached team members on various topics such as scripting techniques.
- Tracked project milestones and deliverables while providing regular status updates to stakeholders.
- Participated in daily standups with other project leads and stakeholders to discuss overall progress and risks associated with the project.
- Worked with off-site teams to complete timely tests and facilitate smooth product releases.
- Documented, triaged, and managed defects in software and worked with developers to facilitate timely resolutions.
- Met project scope and delivery dates by planning optimal testing schedules.
- Implemented performance benchmarking tests across different browsers and operating systems.
- Prepared detailed reports outlining findings from each phase of the software development lifecycle.
Lead Test Engineer
ITC Infotech
Bangalore
05.2019 - 01.2022
- Participated in product design reviews to provide input on functional requirements, product designs, schedules and potential problems.
- Monitored bug fixes throughout the development cycle to ensure quality assurance standards were met.
- Developed and implemented test plans for new software development projects.
- Coordinated with multiple teams across different locations during release cycles.
- Documented all aspects of QA activities including test results, defect tracking metrics.
- Collaborated with developers on debugging complex issues related to application architecture or code implementation.
- Tracked progress against deliverables using appropriate project management tools such as JIRA or Confluence.
- Created user documentation for testing processes and procedures.
- Conducted manual, automated, functional, integration, regression and performance testing of software applications.
- Performed root cause analysis on identified issues and provided recommendations for resolution.
- Developed and managed testing checklists to monitor testing progress.
- Communicated with non-technical project stakeholders using clear explanations to plan testing scope and meet expectations.
- Coordinated with senior project managers to plan testing schedule.
- Documented, triaged, and managed defects in software and worked with developers to facilitate timely resolutions.
- Completed unit and regression tests on software and individual modules.
- Tested functionality, performance and compliance of each product against design specifications to maintain strong development standards and high customer satisfaction.
Senior Software Test Engineer
Wipro Technologies
Bangalore
09.2013 - 05.2019
- Performed manual testing to identify bugs and other issues in user interface, functionality, performance, compatibility, security.
- Assisted with troubleshooting issues found during testing cycles.
- Provided guidance to junior testers on best practices for software testing techniques.
- Developed detailed test cases based on functional specifications and use cases documents.
- Documented all test results and reported defects using bug tracking systems.
- Conducted system integration tests between various components of the product suite.
- Reviewed design documents to ensure that requirements are testable and provide feedback to the development team.
- Created regression tests to verify fixes of identified defects.
- Collaborated with developers on root cause analysis of identified issues.
- Participated in code reviews to ensure quality standards are met.
- Led training sessions for new members of the QA and Testing team.
- Tested web application compatibility and performance to recommend cross-browser compatibility improvements to web development team.
- Tracked software bugs and detailed information regarding findings and resolution techniques in documentation.
- Completed unit and regression tests on software and individual modules.
- Monitored and facilitated bug resolutions to optimize software.
- Met project scope and delivery dates by planning optimal testing schedules.
- Worked with Agile and Scrum methodologies to accomplish project milestones and meet demanding timelines.
- Tested functionality, performance and compliance of each product against design specifications to maintain strong development standards and high customer satisfaction.
- Wrote and updated manual test cases for team use, maintaining optimal organization for maximum productivity.
- Participated in product design reviews to provide input on functional requirements, product designs, schedules, or potential problems.
Education
Masters in Software Engineering -
BITS, Pilani
09-2017
Bachelors Of Computer Applications -
Tumkur University
05-2013
Skills
Experience working with Salesforce (Service, Sales, Community, Commerce Clouds, FSL, Experience), Einstein Analytics and CPQ
Collaborate with business analysts and developers to understand functional requirements and create detailed test plans and test cases
Design and develop test scripts for functional, system, integration, regression, and user acceptance testing
Collaborating with cross-functional teams to enhance overall product quality and improve QA processes
Stay up-to-date with the latest QA methodologies, tools, and standard processes to continually improve the QA function
Contribute to the growth and continuous improvement of quality and testing processes within the organization
Generates comprehensive test reports that summarize test results, identify areas for improvement, and provide insights into software quality
Oversees the defect management process, ensuring that defects found during testing (both automated and manual) are accurately documented, tracked, and communicated
Uses expertise when collaborating with internal or external team members to plan all applicable test phases to ensure that applicable test phases are successfully completed, documented and there is a plan for problem resolution
Ensure high-quality documentation for testing processes and results, maintaining transparency and accountability
Certification
- Salesforce Admin
Projects
- Imperial Brands(01/2024- Current): Working on Experience Cloud to upgrade the existing website(like look and feel, rewards, dashboards, case management) for all the existing customers.
- Diageo One(01/2022-12/2023): Managed building and tested an online website to Diageo Customers using Salesforce Ecommerce Cloud.
- Shell Blaze(05/2019- 01/2022): Managed building and tested salesforce standard services to Shell customers using Salesforce service cloud
- Charles Schwab(01/2014-04/2019): Supporting Schwab to better their services using Sales cloud for individuals and institutions who are investing online.
Timeline
Test Manager
Deloitte
01.2024 - Current
Senior Test Lead
IBM
01.2022 - 01.2024
Lead Test Engineer
ITC Infotech
05.2019 - 01.2022
Senior Software Test Engineer
Wipro Technologies
09.2013 - 05.2019
Masters in Software Engineering -
BITS, Pilani
Bachelors Of Computer Applications -
Tumkur University
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