Travelling
Chaitanya Mantravadi
Service Team Analyst (Insights Generation)
Hyderabad
Summary
Experienced Data Analyst with 3+ years of expertise in data analysis and business intelligence. Proficient in SQL and data visualization tools, emphasizing dashboard construction, KPI tracking system design, and actionable insights for stakeholders. Collaborative team player skilled in problem-solving and process optimization across departments, contributing to business growth. Recognized for transforming complex data into clear insights for strategic decision-making. Committed to driving continuous improvement through data-driven solutions and delivering results within specified timelines.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
5
5
Languages
Work History
Service Team Analyst (Insights Generation)
Uber India
Hyderabad
04.2021 - Current
- Leveraged data analysis to provide actionable insights and drive business growth.
- Provided more than 150+ insights during the sprints worked, including translating analytical solutions into clear, concise, and persuasive insights for both technical and non-technical audiences.
- Analyzed large datasets, identified trends, and extracted actionable insights across 8 LOB's: Driver/Rider Account & Payment, Driver/Rider Trips, Eats (Earner/Merchant/Restaurant), Safety sprints, driving product/strategy roadmap through deep dives.
- Worked for more than 60 sprints in the span of 3.5 years and attained 98% accuracy during data scrubbing phase in the sprints worked.
- Collaborated with product, marketing, and operations teams to understand analytical needs and contributed to the design of KPI tracking systems for performance measurement across multiple Uber products.
- Collaborated with stakeholders to understand the objectives, led the execution of multiple analytical and data engineering projects, and took up final readout sessions.
- Actively participated in creating a video for drivers who reached out with ATO concerns, contributing to customer awareness programs and continuous improvement in customer experience.
- Contributed to building data products from scratch, focusing on improving operational decision-making across teams.
- Applied expertise in statistical analysis and data mining to design and develop end-to-end analytical solutions, maintaining high standards for quality and efficiency.
Medallia - CX Analyst
Excers Inc.
Hyderabad
06.2019 - 04.2021
- Certified Medallia platform expert with a score of 96%, utilizing data analysis to drive customer experience improvements by leveraging advanced data analysis techniques like statistical analysis, data mining, and NLP algorithms.
- Handled end-to-end project management for 3 clients (Toyota Lexus, Carrier, McDonalds), working on large-scale data projects and ensuring timely delivery using project management methodologies in an ambiguous environment.
- Managed sizable data sets to create and deploy live surveys for gathering customer feedback using HTML, CSS, and JavaScript, and applied machine learning techniques to process and analyze customer feedback.
- Independently extracted and analyzed data from multiple databases (using SQL), and implemented solutions using big data platforms like Hive and Hadoop.
- Created impactful reports, dashboards, and visualizations for effective communication, ensuring data insights were clearly presented to technical and non-technical audiences using Google Suite and SQL-based reporting tools.
- Utilized SQL and Python for data extraction, manipulation, and reporting, building data products and contributing to the development of KPI tracking systems for Uber’s various business domains.
- Designed and managed Voice of the Customer (VoC) programs using Medallia while integrating data from various sources to create actionable insights using data engineering tools and techniques.
- Ability to manage and prioritize multiple data engineering projects simultaneously in a dynamic, fast-paced environment, ensuring optimal use of resources and driving long-term improvements.
- Generated trends by integrating data from multiple sources and providing insights using data visualization techniques and machine learning models to support business decision-making.
- Collaborated cross-functionally, implementing customer-centric strategies and initiatives, and leading data-driven decision-making processes to enhance the customer experience.
- Managed end-to-end execution of analytics projects, collaborating closely with stakeholders, and ensuring that the solutions aligned with business objectives and provided actionable recommendations.
- Built and maintained dashboards for visualizing key performance indicators (KPIs), driving performance improvements, and ensuring that data-driven insights were accessible to teams for continuous performance optimization.
Education
Master of Science - Computer Science
University of Illinois At Springfield
USA 01.2016 - 05.2017
Bachelor of Science - Computer Science
Keshav Memorial Institute of Technology
Hyderabad 06.2011 - 05.2015
Skills
SQL
- Python
- Google Slides
- Google Sheets
- Stakeholder Collaboration
- Problem-solving
MS Excel
Documentation and reporting
Team collaboration and leadership
Analytical thinking
Root-cause analysis
Additional Information
- Anime Watching: Enthusiastic about anime, with a deep interest in exploring diverse genres and storytelling techniques. Actively follow anime-related discussions and trends.
- Content Writing: Passionate about writing, with experience in creating engaging and creative content across various topics. Skilled in structuring articles, stories, and blogs to capture reader attention.
- Talk Show Writing: Contributed as part of the writing department for an Amazon Prime talk show. Collaborated with a team to develop engaging scripts and content for episodes, ensuring they aligned with audience interests and brand tone.
Interests
Trying out new food
Timeline
Service Team Analyst (Insights Generation)
Uber India
04.2021 - Current
Medallia - CX Analyst
Excers Inc.
06.2019 - 04.2021
Master of Science - Computer Science
University of Illinois At Springfield
01.2016 - 05.2017
Bachelor of Science - Computer Science
Keshav Memorial Institute of Technology
06.2011 - 05.2015
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