Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Chaitanya Menta

Bangalore

Summary

Conscientious Chapter Manager with experience in overseeing daily operations, ensuring compliance with organization standards, and coordinating various chapter activities. Strengths include excellent communication skills, team leadership, budgeting and strategic planning. Made significant impact by improving operational efficiency and fostering member engagement in previous roles.

Overview

12
12
years of professional experience

Work History

Chapter Manager CyberSecurity

Société Générale
Bangalore
01.2022 - Current
  • Evaluated third-party vendors' products and services related to cybersecurity before adoption by the organization.
  • Trained personnel on proper use of company computers and how to recognize cyber threats.
  • Performed regular system audits to identify vulnerabilities and weaknesses in the network architecture.
  • Maintained up-to-date knowledge of emerging trends in the field of cybersecurity as well as best practices for defending against cyberattacks.
  • Prepared reports detailing all security incidents and their resolutions for senior management review.
  • Created policies and procedures for protecting information systems from unauthorized access, modification, or destruction.
  • Conducted risk assessments and identified potential threats to the organization's IT infrastructure.
  • Scheduled regular reviews of employee access privileges to prevent unauthorized access to sensitive data.
  • Investigated incidents of potential data breaches or other security violations.
  • Responded quickly to alerts generated by intrusion detection systems or other monitoring tools.
  • Performed risk assessments of existing IT infrastructure to identify areas of vulnerability and develop mitigation plans.
  • Created detailed reports outlining findings from security audits and presented them to management for review.
  • Provided ongoing support for existing cybersecurity tools and systems by troubleshooting issues as they arise.
  • Provided training and guidance to new Account Managers.
  • Conducted market research to identify potential customers.
  • Developed strategies to increase revenue from existing accounts.
  • Resolved customer complaints in a timely manner.
  • Managed multiple accounts simultaneously while meeting deadlines.

Service Delivery Analyst

American Express
Bangalore
01.2020 - 01.2022
  • Maintained up-to-date knowledge of industry trends related to incident response and management.
  • Acted as an escalation point for unresolved or difficult major incidents.
  • Provided guidance on best practices for handling complex incidents and escalating issues as appropriate.
  • Provided technical support during the investigation into the root causes of major incidents.
  • Conducted periodic reviews of existing processes related to incident management and made recommendations for improvement.
  • Facilitated discussions between various stakeholders regarding strategies for resolving major incidents quickly and efficiently.
  • Collaborated with cross-functional teams to identify root cause of Major Incidents, develop solutions and prevent future occurrences.
  • Monitored and tracked progress of Major Incidents from start to resolution using incident management tools.
  • Assisted in developing training programs for staff on how to respond effectively when dealing with major incidents.

Senior Software Engineer

V2Soft
Bangalore
07.2019 - 01.2020
  • Monitored system performance metrics using various tools including Splunk and AppDynamics.
  • Utilized monitoring tools such as Splunk, New Relic and AppDynamics to analyze system behavior.
  • Implemented monitoring tools like Dynatrace, AppDynamics for tracking key metrics such as response time and throughput.
  • Monitored application performance metrics on production environment using APM tools like New Relic and AppDynamics.
  • Monitored application performance metrics such as response time, memory utilization, using analytics tools like Splunk or AppDynamics.
  • Monitored application performance metrics using APM tools like New Relic and AppDynamics.
  • Monitored application performance in production environment using various tools such as Splunk or AppDynamics.
  • Monitored production environment using various monitoring tools such as AppDynamics and New Relic, ensuring that all services were up and running smoothly.

IT Analyst

TCS
Montevideo
10.2013 - 05.2019
  • Maintained detailed records of system activity, including incident reports and logs.
  • Provided training and guidance for junior team members in the use of various tools.
  • Served as an escalation point for complex technical issues.
  • Monitored and evaluated system performance, ensuring optimal operational conditions.
  • Assisted with the installation, configuration and maintenance of computer systems.
  • Coordinated resources across multiple sites in order to maximize efficiency.
  • Implemented changes or upgrades to existing systems based on business requirements.
  • Performed daily checks on servers, routers and firewalls for any irregularities.
  • Provided user support for a variety of systems including software applications and hardware configurations.
  • Responded promptly to service requests from customers regarding technical issues.

Education

Bachelor of Science - CSE

RMK Engineering College
Chennai
05-2013

Skills

  • Cybersecurity operations
  • CyberArk
  • PAM & IAM
  • ILLUMIO
  • IMPERVA
  • PKI
  • Incident management
  • Problem Management
  • Change management
  • Account management
  • Project management
  • Program management
  • CRM
  • DevOps
  • SRE
  • Power BI
  • Terraform
  • Flutter
  • Incident response management
  • Risk assessment
  • Vulnerability assessment
  • Employee training
  • Access control management
  • Threat analysis
  • Customer relationship management
  • Technical troubleshooting
  • Cross-functional collaboration
  • Business partnership development
  • Cybersecurity strategy
  • Technical support
  • Problem solving
  • Communication skills
  • Client development
  • Process improvement
  • Stakeholder collaboration
  • Emerging technology

Timeline

Chapter Manager CyberSecurity

Société Générale
01.2022 - Current

Service Delivery Analyst

American Express
01.2020 - 01.2022

Senior Software Engineer

V2Soft
07.2019 - 01.2020

IT Analyst

TCS
10.2013 - 05.2019

Bachelor of Science - CSE

RMK Engineering College

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Chaitanya Menta