Chaitanya Munnangi

Result-Oriented Leader with 13+ Years of Experience
Dynamic and result-oriented professional with over 13 years of expertise in the research insights. Demonstrates exceptional communication skills, leadership ability, and project management expertise. Proficient in analytical thinking and problem-solving, with a proven track record in operational management, process optimization, and service delivery enhancements.

Experienced in driving training and development initiatives, leveraging technology to streamline operations, and building strong cross-functional relationships. Adept at managing performance and delivering results in fast-paced, dynamic environments. A strategic thinker committed to continuous improvement and delivering value to stakeholders.

• Championed service excellence and quality improvement-based trainings and skill upgrade programs covering 1000+ team members across Kantar impacting quality of work and services to client(s)
• Developed skill matrix mechanism to track, measure and identify skill gap to train and develop employee capabilities impacting operations to drive better team performances.
• Contributed to the launch CI EDGE Newsletter that connects all cluster and teams to align and updated about key developments within Kantar
• Successfully help drive New Hire and SME trainings, workshops, skills assessments, and various programs to help operations meet their service level expectations
• Led various workshops and conferences across functions to drive best practices, new learnings, and implement new initiatives around quality, client satisfaction and speed of delivery

• Working on
• Certification of Completion: Overcoming your fear of public speaking
• Certification of Completion: Unconscious bias
• Certification of Completion: Creating positive conversations with challenging customers
• Certification of Completion: Leading and working in teams

• English
• Hindi
• Telugu

• Project Management
• Operation Management
• Critical Thinking and Problem Solving
• Team Management
• Adaptability / Agile
• Process Improvement & Excellence
• Training and Development
• Client Relationship Management
• Communication & Interpersonal Skills
• Continuous Improvement