Chaitanya PG

Responsibilities:

• Recommend controls by identifying problems; writing improved procedures
• Monitor project progress by tracking activity; resolving problems.
• Contribute to team effort by accomplishing related results as needed.
• Collaborate with internal teams to address client and organizational’ needs.
• Identified and resolved problems through root cause analysis and research.
• Delivered in-depth training, imparting knowledge of best practices for protecting data and minimizing errors.
• Validated results and performed quality assurance to assess accuracy of data.

• Used consultative techniques to understand customer needs and make strategic referrals to business partners.
• Monitored metrics and developed actionable insights to improve efficiency and performance.
• Managed customer relations on ongoing basis to maximize customer retention.
• Assisted with conflict resolution during partnership negotiations and acquisitions.
• Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
• Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.

• Educated customers about Airtel Platinum Plans options and processed purchases.
• Answered average of 70+ calls per day, addressing customer inquiries, solving problems and providing product information.
• Reinforced established quality control standards and followed procedures for optimal customer interactions.
• Communicated with customers to assess and address individual needs, providing timely and quality support via CRM systems.
• Created customer support strategy for team of 10 to increase customer retention by 50 %.
• Experienced with customer relationship management (CRM) system.