Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Chaitanya Raiswal

New Delhi

Summary

Dynamic customer service representative with a proven track record at Concentrix, enhancing customer satisfaction and optimizing workflows. Skilled in customer relations and goal-oriented strategies, I successfully managed diverse client portfolios, ensuring tailored solutions and fostering positive experiences. Committed to driving efficiency and maintaining high standards of service excellence.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Representative

Concentrix
02.2025 - Current
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.

Representative

Foundever Crm India Private Limited
10.2024 - 12.2024
  • Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
  • Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
  • Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects.
  • Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.

Representative

Concentrix
10.2023 - 03.2024
  • Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
  • Provided valuable input resulting in new opportunities for growth and development.
  • Streamlined internal processes for improved efficiency, reducing overall costs for the organization.

Education

BBA - Commerce

Institute of Innovation in Technology And Management
09-2025

GED -

Salwan Public School
06-2021

Skills

  • Customer support
  • Goal-oriented mindset
  • Customer relations

Certification

NPTEL Online Certification

  • AI in Marketing- January 2025 to April 2025
  • Innovation in Marketing and Marketing of Innovation- Jan 2025 to April 2025
  • Entrepreneurship- July 2024 to October 2024


Timeline

Representative

Concentrix
02.2025 - Current

Representative

Foundever Crm India Private Limited
10.2024 - 12.2024

Representative

Concentrix
10.2023 - 03.2024

BBA - Commerce

Institute of Innovation in Technology And Management

GED -

Salwan Public School

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Chaitanya Raiswal