Chaitanya Ravoor
Hyderabad
Summary
Dynamic Client Specialist and HR Executive with proven expertise in service delivery and employee relations at Team Lease Services Ltd. and Target Corporation India Pvt. Ltd. Excelled in leveraging ALCS and Oracle to enhance operational efficiency and team productivity. Skilled in leading teams, improving retention by 30%, and adept at conflict resolution and payroll management.
Overview
7
7
years of professional experience
Work History
Client Specialist (Team Lead) - Operations (Service Delivery)
Teamlease Services Ltd.
Hyderabad
01.2018 - Current
- Currently working with major industry clients where the associate count is more than 10,000.
- Working on associates' minimum wage revisions, increment revisions, onboarding and exit letters, and legal letters.
- Collaborate closely with IT and business owners on requirements.
- Test requirements for accuracy.
- Led process demo sessions (ATS).
- Responsible for a team of ten members.
- Issuing offer letters, transfer letters, and drafting letters concerning show cause notices, absconding, warnings, and terminations to the contract employees.
- Auditing, maintaining MIS trackers, and sharing the daily report with the team.
- Managing the appraisal process as per the client's request.
- Communicate with clients for their inputs every month.
- Identified opportunities to improve processes related to client services.
HR Executive
Target corporation India Pvt.ltd
- Coaching and consulting leadership about HR matters
- Consult with line management and provide HR guidance
- Analyze trends and metrics with the HR department
- Resolve complex employee relations issues and address grievances
- Work closely with management and employees to improve work relationships, build morale and increase productivity and retention
- Identify training needs for teams and individuals
- Evaluate training programs
- Induction on Boarding, Joining & Exit Formalities
- Keeping a track on Attendance, maintaining Leave records, MIS & database Management
- Payroll process, Service Charge Process, Bonus Calculation and Statutory Compliance
- Taking a survey to understand employee's engagement level & accordingly take actions
- Employee Compensation, Appraisals, Rewards & recognitions, Motivation and Benefits
- Attrition/Retention & Training
- Handling Full & Final Settlement of the Employees
Education
Master of Business Administration -
Acharya Bangalore Business School
Bangalore12.2016
BCOM - Computers
Sri Krihnadevaraya University
Anantapur12.2013
Skills
- ALCS
- Oracle
- MS Office
- Sales force
- Zoho
Timeline
Client Specialist (Team Lead) - Operations (Service Delivery)
Teamlease Services Ltd.
01.2018 - Current
HR Executive
Target corporation India Pvt.ltd
Master of Business Administration -
Acharya Bangalore Business School
BCOM - Computers
Sri Krihnadevaraya University
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