Chaitanya Sanga

• Company Overview: Client – Macy’s Tech, USA
• Managing a team of 30 associates, comprising Release Engineers and Release Managers, and making sure the deliveries are made without any impact.
• Collaborating with project stakeholders, including Development, QE, Infra, Operations support, and business analysts.
• Building and managing a high-performance team, following Agile and CI/CD methodologies, along with Operations Support with SLAs, incident management, change management, and problem management.
• Manage and coordinate the stakeholders to develop the schedule for deployments into Google Cloud and plan activities and resources
• Coordinating scheduled bi-weekly releases, critical updates and ad-hoc changes (Emergency and Expedited)
• Continuously monitor and manage the bridges engaged for the production releases to ensure smooth running
• Collect, model and analyze data to make proactive adjustments to plans and meet all milestones
• Revise processes and undertake special projects that align with the business goals of the organization
• Track any additions, deletions or change in scope on the published release plan including efficient tracking of defects
• Identify, research and resolve failure points during the releases and conduct the retrospective meetings accordingly
• Handled understaffing, disputes, administering disciplinary procedures of the subordinates
• Coordinate work activities of subordinates to align with the business
• Client – Macy’s Tech, USA

• Company Overview: Client – Mars Inc., France
• Worked as a Consultant and proposed the DevOps roadmap for the client
• Managed the team of 5 members to support the DevOps tools for the client
• Identified the tool stack in the client environment and suggested integrations between tools required for the business
• Managed and owned the DevOps tools for the client
• Client – Mars Inc., France

• Company Overview: Client – Macy’s Tech, USA
• Managing a team of 8 Release Engineers to successfully deploy/push releases into Production residing on public cloud and physical data centers
• Collaborating with project stakeholders, including Development, QE, Infra & Operations support and business analysts
• Building and managing a high-performance team following Agile and CI/CD methodologies along with Operations Support with SLAs, incident, change and problem management
• Manage and coordinate the stakeholders to develop the schedule for deployments and plan activities and resources
• Coordinating scheduled bi-weekly releases, critical updates and ad-hoc changes (Emergency and Expedited)
• Continuously monitor and manage the bridges engaged for the production releases to ensure smooth running
• Collect, model and analyze data in order to make proactive adjustments to plans and meet all milestones
• Revise processes and undertake special projects that align with the business goals of the organization
• Track any additions, deletions or change in scope on the published release plan including efficient tracking of defects
• Identify, research and resolve failure points during the releases and conduct the retrospective meetings accordingly
• Handled understaffing, disputes, administering disciplinary procedures of the subordinates
• Coordinate work activities of subordinates to align with the business
• Client – Macy’s Tech, USA

Network & Technology Unit – AWS Migration (May'15 – Dec'17)

• Led the planning and migration of applications from physical data centers to AWS using different strategies, such as Lift and Shift, Re-platform, and Re-structure.
• Provisioning EC2, EBS, S3, Elastic Load Balancer, Auto Scaling, CloudWatch, Cloud Formation Templates, Virtual Private Cloud (VPC), IAM, RDS, etc. based on architectural requirements.
• Implemented DevOps tools like GIT and Ansible for deploying the applications, and used ELK for monitoring during migration.
• Partnered with application managers to develop capacity requirements for new enhancements, as well as utilization thresholds for existing environments.
• Worked with compliance and information security teams to understand reported vulnerabilities, and plan remediation.
• Responsible for customizing CFTs to automate code deployment into the AWS servers through CI/CD tools.

Consumer/Mass Business Unit – Application Migration/Support, Production Support

• Gained international exposure by visiting the US to conduct cross-training sessions, and worked with onshore counterparts to formally transition the support of the applications to the offshore team.
• Led the team in supporting production servers; ensured 100% availability through health checking of servers, applications, middleware, and database.
• Implemented DevOps tools such as GIT, Jenkins, JIRA, Ansible, ELK, etc.
• Continually led process improvement initiatives to maintain a 99.999% level of system availability for over 4 million end users.
• Develop disaster recovery architecture and planning that spans multiple data centers to ensure a highly available system.
• Monitored application performance using Splunk, BMC Patrol, IPM, and CloudWatch on AWS servers, and server performance through tools like VMWare Client, BMC Patrol, and Big Brother.
• Handled coordination with Legal and Security Teams in getting clearance for the applications supported.
• Coordinated with Risk and Compliance Teams to assess risks and vulnerabilities involved in applications.
• Managed coordination with onshore staff to resolve production issues.
• Fixed database-related issues, errors/bugs, space management, disk issues, and application performance in servers.
• Managed outages and attended crisis management desk bridges to resolve any incidents and outages impacting the customers.
• I followed up with the respective teams for RCA (Root Cause Analysis) of the incidents, and coordinated Change Management in the production environment to ensure a stable HA and DR of the applications.
• Conducted application releases, projects, and system maintenance for IBM WebSphere/WebLogic Apps, Linux/Unix servers, and Oracle Database.
• Identified problems, implemented solutions, and ensured solutions are captured in the knowledge base.
• Managed and controlled changes for applications supported.
• Executed disaster recovery tests and acted as the SPOC for managing escalations and ensuring the meeting of SLAs.
• Imparted training to new team members and assisted business users through multiple forms of communication.
• I wrote new scripts that needed to be automated and scheduled them on servers.

• Developed set-ups, managed build & configuration and application support activities including bug fixing
• Monitored daily builds & deployments in environments
• Customized build tool to meet requirements of deployment
• Modified automated scripts based on business requirements
• Supervised 30-40 servers in each of the set-ups
• Wrote maintainable and extensible code in a team environment

• Established test environments & applied all upgrades and patches as required
• Responsible for the installation and maintenance support to the development and test environments
• Monitored database performance and resolved issues
• Troubleshot and debugged environment related issues in support for Cross-Testing, Development and Testing Teams
• Trained junior members of IT team on installation and maintenance support
• Documented program development and revisions and accurately maintained historical records
• Worked in team-driven environments and communicated effectively with all stakeholders
• Provided continued maintenance and development of bug fixes and patch sets for existing web applications
• Provided documentation on start-up, shut down and first level troubleshooting of processes to environment support team