Chaitanya Sinha

Work History

Credit Controller/ Analyst

Darwinbox Digital Solutions Private Limited

Hyderabad

02.2021 - Current

Reconciled customer accounts and maintained accurate records.
Researched and resolved discrepancies in customer accounts.
Analyzed credit risk for potential customers.
Performed collections activities, including contacting delinquent customers by phone or letter.
Prepared monthly aging reports to identify overdue payments.
Reviewed payment plans with customers to ensure timely repayment of debts.
Maintained financial records and updated account information as needed.
Negotiated settlements with past due customers while protecting company interests.
Developed collection strategies to reduce delinquencies within assigned portfolio of accounts.
Initiated legal action against delinquent debtors where necessary.
Investigated customer queries related to invoices, payments, credits, and deductions.
Provided support on all aspects of the accounts receivable process.
Processed incoming payments accurately and efficiently.
Generated regular statements of account for customers.
Verified accuracy of billing data prior to issuing invoices.
Followed up on any outstanding payments in a timely manner.
Handled customer inquiries regarding payment status or account balances.
Communicated effectively with other departments regarding billing issues.
Participated in the development and implementation of new policies and procedures relating to credit control operations.
Updated customer accounts and processed payments.
Received information about disputes and responded to incidents calmly to develop effective resolutions.
Checked on payments and convey options by reaching out to customers using various means.
Maintained operational compliance with regulatory guidelines and established company policies.
Provided information on credit terms and conditions.
Evaluated creditworthiness and current situation of each customer.
Assessed customer compliance with repayment schedule by reviewing account details.
Maximized department performance by training and mentoring new staff.
Set and directed clear policies for customers and employees.
Developed accurate and effective solutions by completing in-depth research of issues.
Created internal controls and corrective actions to reduce risk or deficiencies.
Managed day-to-day finance operations by working closely with accounting, accounts payable, accounts receivable and payroll staff to provide direction.
Prepared and presented operational reports to senior management and executive teams.
Designed and formatted financial reports for internal and external users.
Produced financial reports and audit documentation to facilitate internal and external auditing.
Controlled revenue collection systems to maintain information quality and integrity.
Evaluated collection reports to determine collections status and outstanding balance amounts.
Reviewed sales numbers and calculated commissions.

Content Writing Intern

Team Works Creative Solutions

Hyderabad

06.2020 - 08.2020

Developed content for website pages, blog posts, and social media campaigns.
Edited existing content to improve readability and accuracy.
Researched topics related to target audience interests.
Proofread copy to ensure accuracy of information and grammar rules were followed.
Generated ideas for new blog post topics based on customer feedback.
Suggested ways to repurpose existing content into different formats such as infographics or videos.

Summary

Overview

Work History

Credit Controller/ Analyst

Content Writing Intern

Education

PGDM - Digital Marketing

Bachelors of Commerce - Honours

High School Diploma -

Skills

Timeline

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