Chaitanya Susarla

Results-driven IT professional with 9.5 years of experience, including 4.5 years as a Scrum Master and Agile Project Manager, dedicated to driving successful Agile delivery across cross-functional software development teams. Expertise in facilitating Scrum ceremonies, leading release planning, and empowering high-performing teams through servant leadership and continuous improvement practices. Proven ability to align Agile principles with organizational strategy, ensuring the timely delivery of high-quality, customer-centric solutions within scope. Committed to fostering collaboration, removing impediments, and utilizing Agile metrics to optimize velocity, predictability, and overall business value delivery.

• Professional Scrum Master: PSM-I (Scrum.org - 2024)
• Kanban Practitioner (HelloSM - 2025)
• SAFe® 6.0 Scrum Master and SAFe® 6.0 Agilist (Scaled Agile - 2025)
• Scrum Master Accelerator (HelloSM)
• Agile Scrum + Scrum Master (Udemy)

• Scrum Facilitation (Sprint Planning, Daily Stand-ups, Reviews, Retrospectives)
• Servant Leadership & Team Coaching
• Release & Dependency Management
• Agile Transformation & Change Management
• Stakeholder Collaboration & Communication
• Backlog Refinement & Prioritization (with Product Owner)
• Continuous Improvement & Process Optimization
• Impediment Tracking and Resolution
• Metrics and Reporting (Velocity, Burndown, Predictability)
• Cross-Functional Team Leadership
• Scaled Agile Delivery (SAFe, LeSS)
• Conflict Resolution & Risk Management
• Agile Coaching and Mentoring (Developers, POs, SMs)
• SDLC Alignment with Agile Practices
• Delivery Excellence and Value Stream Mapping

• Awarded a gold medal at the national-level volleyball championship, representing Kendriya Vidyalaya schools across India
• Recognized as a top performer in customer service at HSBC, with formal appreciation from the department head for exceptional query resolution and service excellence
• Received the Outstanding Professional Behavior Award at Deloitte for exceeding ticket resolution targets and mentoring new team members
• Honored with the Top Performer Award (twice) and a Spot Award at Deloitte, recognizing consistent high performance and business impact
• Earned back-to-back promotions to Consultant (2021) and Senior Consultant (2022) at Deloitte based on strong performance, leadership, and client delivery

Digital Loan Origination System : Delivered a loan origination system for a leading U.S. bank using Agile and Scrum frameworks , automating end-to-end loan processing and ensuring compliance with KYC/AML and credit-risk regulations . Implemented CI/CD pipelines in Azure DevOps to streamline deployments and improve delivery speed. Achieved 40% reduction in loan processing time and 98% release success rate , driving business agility and faster time-to-market.

e-Clinical Trial Data Management System : Led Scrum delivery of an e-Clinical data management platform for a global pharmaceutical client, enabling compliant trial data collection and submissions per FDA/EMA and 21 CFR Part 11 standards. Drove Agile execution across cross-functional teams using Scrum and Kanban , enhancing collaboration, quality, and delivery predictability. Implemented automation workflows and Agile metrics tracking, resulting in a 35% improvement in data accuracy , 25% reduction in manual effort , and 20% increase in sprint velocity .

Enterprise Application Suite : Led the Agile transformation and Scrum implementation for a legacy enterprise application suite, driving process modernization and improving delivery efficiency. Guided cross-functional teams through the transition from Waterfall to Scrum , implementing Jira dashboards , and integrating CI/CD pipelines via Jenkins and GitLab. Achieved 25% improvement in sprint predictability , 20% defect reduction , and a 40% faster deployment cycle , fostering a strong Agile culture across the team.