Chaitanya Tallapaka
Bengaluru
Summary
As an Operations head, I am a high-level executive with experience in setting up and scaling processes. My leadership, communication, and problem-solving skills are strengths I bring to any team.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Project Head- Disaster Relief Response
Donatekart
05.2024 - Current
- Responsible for setting up Disaster Response team which works to bring transparency to CSR funds being spent.
- Vetting NGO partners and Vendor partners and ensuring funds/ relief items are being used for the right cause and are given to the deserving people.
- Working with law enforcement and government bodies to plan and implement Disaster Response.
- Working with corporate partners to strategize and spend the CSR funds meaningfully.
Head-Trust and Verifications
Milaap
02.2021 - 08.2023
- Scaled Trust and Verifications team from capacity to handle 12K tickets in Q4 FY21 to 32K tickets in Q1 FY22 with a peak of 14K tickets in June 21
- This capacity building was achieved in a span of 2 months in the wake of spike in volumes due to COVID second wave medical needs
- Setup centralized workflow process to bring SLA from 65% in Q1 22 to 98.5% by Q3 22
- Maintained SLA above 98% for past 1.5 years
- Worked with product team to automate 49% of queues within span of 5 months
- Reduced loss to revenue due to fraudulent actors from 1.14% in FY 21 to 0.03% in FY 23
- Worked with team of lawyers to initiate legal action in over 100+ cases to recover funds from fraudulent transactions
- Worked with various government agencies like Enforcement Directorate (ED), Income Tax department (IT) to help agencies in various cases.
Operations Manager
SalesDuo
07.2020 - 02.2021
- Handled 12 high value clients, setup/ improve their online sales
- Increased average sales on these accounts by 20 times during Amazon peak season (Oct 20 to Feb 21) through various strategies
- Increased sales of Trailcrest from $2K in Aug 20 to $460K in Oct 20
- Worked with FUJI sports to decouple their brand name from Fujifilm's brand in Amazon's brand registry and subsequently increase FUJI sports sales by 20% very next month
- Improved sales of Brownie brittle by over 40% in a span of 5 months by migrating them to Amazon Seller Central from Vendor Central thus increasing their profitability by using FBA.
Operations Manager
Featherlite Furniture
07.2019 - 07.2020
- Onboarded Featherlite on to Amazon and Flipkart and created new revenue streams which generated sales of up to 15 lakhs per month
- Represented company in case of escalations from Featherlite Franchises
- Resolved disputes worth 17 crores by visiting and negotiating deals in 50+ locations across India in the span of 6 months
- Setup featherlitestore.com within month post first COVID lockdown to cater to WFH employees and generated sales worth 4 crores in May and June 2020.
Senior Transaction Risk Investigator
Amazon
07.2013 - 05.2019
- Started as Intern and converted to full time employee within 8 months of internship
- Worked in various verticals in Merchant Risk investigations (MRI) such as Workflow team, QA team, Content moderation (ASIN Suppression) team
- Trained, mentored and handled teams of up to 24 people between peak seasons in 2016 and 2018 in capacity of Peak Team Lead (PTL)
- Established Merchant Credit team from scratch which dealt with payments fraud
- Scaled process to handle 120 tickets per day to over 1000 tickets per day with an SLA of 99.8%
- Automated 23% of process within the span of 10 months and was awarded best employee of the month
- Recovered a Negative Seller Balance of $3.7 million in FY 2018.
Education
Bachelor of Technology - Computer Science And Engineering
Audisankara College of Engineering And Technology
05.2009 - 05.2013
Skills
Operations Management
Timeline
Project Head- Disaster Relief Response
Donatekart
05.2024 - Current
Head-Trust and Verifications
Milaap
02.2021 - 08.2023
Operations Manager
SalesDuo
07.2020 - 02.2021
Operations Manager
Featherlite Furniture
07.2019 - 07.2020
Senior Transaction Risk Investigator
Amazon
07.2013 - 05.2019
Bachelor of Technology - Computer Science And Engineering
Audisankara College of Engineering And Technology
05.2009 - 05.2013
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