Chaitanya Kumar Chillampally

Key Responsibilities:

• Provide multichannel support (phone, email, and chat) to property management companies (PMCs), serving as the first point of contact for client issues.
• Create and manage tickets in Salesforce, addressing account-related issues, screening issues, and application issues (managed by RealPage).
• Resolve client issues related to applicant movement and application screening, ensuring timely and accurate resolutions.
• Meeting stringent SLAs, prioritizing 100% accuracy, and delivering high-quality support to clients.
• Mentored new team members in customer service best practices and technical troubleshooting, promoting a supportive learning environment within the team.

Providing accounting support to U.S.-based clients, specializing in tasks such as:

• Bank reconciliation and general ledger management.
• Invoice creation and management
• 1099 form preparation and compliance.
• Integration of RealPage accounting and OneSite platforms

Utilized expertise to ensure accurate financial reporting, streamlined process and compliance with US accounting standards

• Conducted Outbound calls as needed for survey participation or follow-up appointments, contributing towards successful completion of company initiatives.
• Enhanced team performance by consistently meeting and exceeding contact center KPIs.
• Expedited calls requiring urgent attention for immediate resolution.
• Reported caller trends to senior staff to help guide service planning.
• Maintain PRR (Production Readiness Review) over 78%

• Facilitated knowledge sharing among team members through regular training sessions on best practices in data analytics techniques and tools.
• Streamlined data analysis workflows for increased efficiency and reduced turnaround times.
• Reviewed current business procedures to identify and improve underperforming ares.
• Establish key data, gathering details on studies done by the Scientists, Researchers and other relevant factors.
• Cleaned, prepared and formatted data for internal and external audits.