Chaitanya Reddy. Ganji
Technical Consultant
Hyderabad,TG
Summary
- Experienced Technical Consultant with over 6+ years of experience in Servicenow.
- Handled several modules independently in addition to working closely with the team to ensure bug free deliverable within stipulated time frames
- Deployment Automation using Shell scripting with tools like ITSM and ITOM.
- Hand's inexperience in Various Web Services Integrations using REST and SOAP
- Excellent reputation for resolving problems and improving customer satisfaction. Complex problem-solver with analytical and driven mindset. Dedicated to achieving demanding development objectives according to tight schedules while producing impeccable code.
- Hardworking Software Sales Representative with outstanding people skills and flawless execution on live and remote sales demonstrations. Surpasses quotas repeatedly through diligent pursuit of connections and sales opportunities. Excels under pressure to deliver results in new customers, higher sales and better account revenues. Motivated Sales Engineer with proven track record of building and growing sales territories in competitive environments. Dedicated to building rapport and maintaining loyal customer relationships through understanding needs and creating individual solutions. Offering deep technical acumen with strong communication skills to help customers understand product offerings.
Overview
5
5
Certifications
4
4
years of post-secondary education
7
7
years of professional experience
Work History
Technical Consultant
CloudGo Pte Ltd, Hyderabad
Hyderabad, Telangana
03.2020 - Current
- Analyzed client business processes to propose optimal software applications for unique requirements.
- Presented business leaders with cost-benefit and return-on-investment estimations to drive project planning and execution.
- Collaborated with client and interdepartmental peers to transform client requirements into turnkey solutions.
- Developing and Implementing various ServiceNow projects involving different platform Applications and modules.
- Continuous interaction with Client to understand and gather the requirement.
- Developing and Implementing Service Requests, Email Notifications, Service Mapping Manual services, etc
- Coordinating and interacting with various tools team for Integration requirements
- Worked with Orchestration which enables an IT organization to automate complex tasks on remote computers reliably and quickly, with best practices every time.
- Experience in user provisioning using ServiceNow Orchestration in Microsoft Active Directory
- Setting up Discovery and CMDB
- Understanding the requirement for setting up Service watch service mapping for more than 25 business services.
Sr. Consultant
Wipro Technologies
Pune, Maharashtra
05.2019 - 02.2020
- Determined areas for improvement and implemented processes to alleviate problems.
- Closely interact with Service Delivery Managers, Supplier Management, and further parties to ensure high quality of Software Asset management processes
- Run Software Asset Management processes for all globally managed software We maintain the performance of the tools which also includes application management, dealing with vendor on various aspects of the tool.
- Responsible for liaising with staff to facilitate the proper use of software and incorporating custom software into the organization
- Assisting in identifying business problems and defining solutions around ServiceNow
- Build and development expertise within the ServiceNow and other platforms, having a broad variety of implementation experience in the following areas:
- IT Service Management
- ITBM
- Asset Management
- Assisting in identifying business problems and defining solutions around ServiceNow
Service Now Developer
ITIL
09.2014 - 05.2019
- The project deals with the implementation of the, process, ITSM and Software Asset Management on the Service-now Tool.
- To support the SBS-Supplier Management Team for the daily and long-term strategic management of software within the organization.
- Tool management caters to various process of ITIL: Incident, Change, problem, Service request and CI related functions.
- Service-now is integrated with various other tools which are used by clients, which are maintained by us.
- Customized forms and Lists of Incident and Problem Management tables in Service now.
- Used Transform maps to import Data to Configuration Management in Service now.
- Maintaining product catalog to import the configuration item records in Service now.
- Importing the Data in different formats (excel, csv, xml) via attachments in Service now.
- Worked with Incident Management application, Problem Management, Change Management applications in escalating.
- Issues, logging, catering, diagnosing, resolving, monitoring, and reporting in Service now.
- Created SLAs and participated in running SLAs and responsible for closing successfully in Service now.
- Scheduled SLAs as per scope of tickets in Service now.
- Develop, implement, and refine software asset management policies, processes, and procedures.
- Contribute to software process improvements and automation.
- Drive strategic improvement of Software Asset Management processes, tools, and governance.
- Written Business Rules for customizing the tool in Service now.
- Customized Incident/Problem/Change/Service catalog applications using Business rules, Client scripts, Workflows in Service now.
- Developed UI Appearance for Service Catalog Requests.
- Worked on setting up Service portal content so that it's only available to authenticated users.
- Experience with Service Portal to determine the users logging in to the portal and customization with a combination of system properties and script include.
- Responsible in building Catalog items in Service now.
- Responsible in building SLA and generating Reports in Service now.
- Defined users, groups and roles and providing accessing permissions in Service now.
- Participated in validating Form and Table level using UI Policies in Service now.
- Worked with Import and Update sets in Service now.
- Created Email notifications and scheduled in Service now.
- Written scheduled jobs in Service now.
Education
B. Tech - Aeronautical Engineering
Guru Nanak Engineering College, Hyderabad
Hyderabad 08.2010 - 04.2014
Skills
Program management expertise
Certification
Certified System Administrator
Timeline
Technical Consultant
CloudGo Pte Ltd, Hyderabad
03.2020 - Current
Sr. Consultant
Wipro Technologies
05.2019 - 02.2020
Service Now Developer
ITIL
09.2014 - 05.2019
B. Tech - Aeronautical Engineering
Guru Nanak Engineering College, Hyderabad
08.2010 - 04.2014
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