Chaitee chakraborty
Kolkata
Summary
A dedicated & experienced Sales & Service Professional with 7+ years managing customer relationships. Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
7
7
years of professional experience
Work History
Store Manager
Vodafone Idea Ltd.
Kolkata
03.2024 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Conducted market research to identify potential customers and determine their needs.
- Built relationships with clients by providing ongoing support and advice on telecom products and services.
- Compiled detailed reports on customer interactions and sales activities.
- Maintained accurate records of customer accounts in a CRM system.
- Resolved customer inquiries quickly and efficiently, escalating when necessary to ensure satisfaction.
- Analyzed customer feedback surveys to better understand customer preferences for telecom products and services.
- Networked to build client base and promote products to new and existing clients.
- Developed relationships with customers and presented promotions that increased shelf space, sales and profit.
Sales Associate W.B Circle
V5 Global Services Pvt Ltd.
Kolkata
08.2017 - Current
- Company Overview: (Client-Bharti Airtel)
- Provide exceptional customer service & create positive shopping experiences for customers
- Drive sales by effectively promoting products & services to customers
- To understand customer needs & recommend appropriate solutions
- Identify sales opportunities & upsell/cross-sell products
- Manage time effectively & prioritize tasks to meet sales targets & deadlines
- Daily monitoring & tracking of postpaid business
- Managing the online leads system for the postpaid, prepaid & broadband business
- Converting online leads to actual sales & directing field sales executives to close the calls
- Collaborate with team members to achieve monthly targets & collective goals
- (Client-Bharti Airtel)
Education
Public Relations (A) -
Public Relations Society Of India
03.2016
Masters in mass Communication (A) -
Rabindra Bharati University
03.2015
Bachelor in Arts (A) -
Bidhannagar Govt College
09.2012
Skills
- Communication
- Problem-solving
- Sales & Revenue Generation
- Sales Planning
- Telemarketing
- Customer Service
- Team Management
- Operations Management
- Risk Management
- Budget Administration
- Team Development
- Employee Training
- Customer Service Management
- Report Generation
- Talent Recruitment
- Store operations oversight
- Revenue Generation
- Loss Prevention
- Staff Management
- Store Opening and Closing
- Performance Reviews
- Team motivation
Languages
Bengali
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Store Manager
Vodafone Idea Ltd.
03.2024 - Current
Sales Associate W.B Circle
V5 Global Services Pvt Ltd.
08.2017 - Current
Public Relations (A) -
Public Relations Society Of India
Masters in mass Communication (A) -
Rabindra Bharati University
Bachelor in Arts (A) -
Bidhannagar Govt College
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