Summary
Overview
Work History
Education
Skills
Timeline
Generic

CHAITHANYA C

Bangalore

Summary

10+ years of experience in program, project management, agile/scrum methodologies, and operations. Proven abilities to analyze critical business requirements, identify deficiencies, and potential opportunities, develop innovative and efficient solutions for enhancing competitiveness, and improving customer service offerings.

Overview

15
15
years of professional experience

Work History

Senior Consultant/PMO

Infosys
Bangalore
08.2024 - Current
  • Developed detailed project plans and timelines to ensure successful completion of projects.
  • Experienced in Waterfall, Scrum, and scaled agile methodologies by providing overall leadership, direction, and relationships to multiple project managers on large, complex IT transition projects.
  • Monitored progress of ongoing projects to ensure objectives were met within specified time frames.
  • Managed multiple client engagements simultaneously while adhering to tight deadlines.
  • Identified areas of improvement within existing processes and systems and recommended changes accordingly.
  • Collaborated with cross-functional teams throughout the organization to ensure alignment of objectives.

Lead Scrum Master

Zscaler Softech
Bangalore
08.2023 - 08.2024
  • Led 2 teams of 12+ members in delivering software projects, resulting in increased team velocity, customer satisfaction and decreased inter team dependencies.
  • Effective Agile Ceremonies such as Sprint Planning, Daily Stand-ups, Refinement, Reviews/demos, Retrospectives, and Release Planning.
  • Coached and trained team members on Agile methodologies and scrum framework, fostering tracked and communicated sprint / release progress to stakeholders and members of scrum team.
  • Effective backlog refinement meeting to discuss product backlog and sprint readiness with team, ensuring it’s up to date and prioritized with business and stakeholders.
  • Conducted JIRA admin activities for the team, such as creating dashboards, work - flows.

Project Leader

Genworks Health
Bangalore
06.2022 - 01.2023
  • Spearheaded Ecommerce and digital services business using Agile and Waterfall SDLC frameworks, successfully delivering digital transformation solutions within defined timelines and budget constraints.
  • Led the transition of applications from waterfall to agile, ensuring team members adapted to scrum rules and practices.
  • Facilitated sprint ceremonies and drove the adaptation and enforcement to maximise team performance and efficiency.
  • Responsible in tracking and reporting the development team on burn up, burn down, velocity from Jira and ensuring that any blockers identified are mitigated through collaboration.
  • Collaborated closely with product owners to understand the vision for the team to build and work to achieve project goals.

Project Management Specialist

Sabado Technologies
Bangalore
08.2020 - 05.2022
  • Planned and scoped project programs from inception to completion, encompassing vendor/tool evaluation, identifying key stakeholders, managing internal and external resources, setting timelines, dependencies, and milestones.
  • Implemented best practices and methodologies, ensuring compliance with Salesforce standards while enforcing project protocols.
  • Formulated and executed program initiatives in alignment with organizational objectives, driving successful outcomes.

Operations Specialist

GE Healthcare
Bangalore
06.2010 - 07.2018
  • Assisted with new business sales activities, providing pre-sales support to drive business growth.
  • Managed the onboarding process for new customers, ensuring accurate documentation and pricing agreements for all regional medical customers.
  • Conducted performance evaluations of products and sales campaigns, leveraging sales data to identify trends, and provide insights for future sales initiatives.
  • Enforced corporate standards for record-keeping, ensuring compliance with regulations for customer personal information, sales records, and validation reports.
  • Monitored and distributed sales reports, recommending new tools or modifications to existing reports to improve accuracy and efficiency.
  • Supervised CRM data management, including account creation, assignment, user visibility, pipeline, and forecasting.
  • Maintained extensive knowledge of all products, accessories, pricing plans, promotions, and service features.
  • Communicated client satisfaction trends and product usage to marketing, sales, and product development groups to drive continuous improvement.
  • Resolved high-volume customer inquiries and billing/ordering problems, independently resolving 75% of issues, and escalating complex issues to appropriate teams for resolution.

Education

Bachelor Of Commerce -

Bangalore University
INDIA
05.2010

Skills

  • Project management
  • Agile methodologies
  • Scrum frameworks
  • JIRA administration
  • Cross-functional collaboration
  • Stakeholder communication
  • Project management and delivery
  • Performance monitoring and optimization

Timeline

Senior Consultant/PMO

Infosys
08.2024 - Current

Lead Scrum Master

Zscaler Softech
08.2023 - 08.2024

Project Leader

Genworks Health
06.2022 - 01.2023

Project Management Specialist

Sabado Technologies
08.2020 - 05.2022

Operations Specialist

GE Healthcare
06.2010 - 07.2018

Bachelor Of Commerce -

Bangalore University

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CHAITHANYA C