Chaithanya Gowda

Roles & Responsibilities:

• Part of the Catalog management, supporting as a back office in coordinating with a front office and sales to set up and maintain customer portals also part of customer on-boarding to the HP2B platform. Part of a centralized training team to train freshers & existing employees on core process.
• Quality team – Part of the SQF (Standard Quality Framework) team that performs audits to ensure we have 100% accurate data on the customer portal.

Back office Catalog Manager - Co-ordinating with the FO team and sales to perform below actions:

• As Catalog specialist my primary responsibility is to provide End to End support of Online Catalogues and deliver resolutions via ticketing to create good customer view for the client to purchase products
• Working on Deal setup and Maintenance.
• Price analysis based on customer transaction, contract, and region-specific currency rates.
• Monthly refresh of catalogues for each client to make sure we are displaying valid products on their B2B portal, removing end of sale products, and updating revised prices as per agreement or exchange rate.
• Managing Customer portals (B2B and B2Bi), LA Validations, CQC activities, Config Creation, Global Catalog management (GCM).
• Following up with extended support teams [IT & non-IT] for issue tickets and accuracy call logs raised.
• Working on other extra initiatives like sending Overdue Data, Updating SLA report, Order-fallout reporting including corrections - meeting customer satisfaction.
• Back-up for Lead, managing people issues, Customer escalations, Quality management, Weekly review Calls
• Oversaw and maintained HP's online product catalog, diligently adding new products, updating existing content, and ensuring accurate categorization and searchability. Ensured all website content delivering a cohesive and engaging user experience for customers. Verified the flow of data from HP2B (Eclipse, myPRS, Corona, CMC, SF) systems, meticulously maintaining data integrity and accuracy.

• Part of the Catalog management, supporting as a back office in coordinating with a front office and sales to set up and maintain customer portals and also part of customer onboarding to the HP2B platform. Part of a centralized training team to train freshers & existing employees on the core processes.
• Quality team – Part of the SQF (Standard Quality Framework) team that performs audits to ensure we have 100% accurate data on the customer portal.
• Back office Catalog Manager - Co-ordinating with the FO team and sales to perform below actions
• Price analysis based on customer transaction, contract, and region-specific currency rates.
• Managing Customer portals (B2B and B2Bi), LA Validations, CQC activities, Global Catalog management (GCM).
• Following up with extended support teams [IT & non-IT] for issue tickets and accuracy call logs raised.
• Working on Deal setup and Maintenance.