Chaithanya Madhav Nugula

• Spearheaded the resolution of procurement-related Jira and Salesforce requests, achieving a 99% on-time response rate, and improving internal service levels.
• Administered vendor lifecycle management, including the creation, modification, and deletion of vendor profiles in ERP systems, ensuring data integrity, compliance with onboarding protocols, and alignment with procurement policies.
• Oversaw the creation and validation of over 2000+ purchase orders in an year, ensuring 100% compliance with procurement policies, and reducing order errors by 40%.
• Collaborated with cross-functional teams to fulfill sourcing needs, contributing to a 15% reduction in procurement cycle time through process optimization.
• Maintained accurate procurement data in NetSuite ERP, supporting financial reporting, and enabling real-time visibility into spend and inventory.
• Advised stakeholders on contract templates and compliance procedures, resulting in a 20% decrease in contract-related escalations.
• Managed and maintained contracts in Evisort, streamlining contract lifecycle management, and improving retrieval efficiency by 40%.
• Partnered with Accounts Payable to resolve vendor payment issues, reducing payment delays by 30%, and strengthening vendor relationships.
• Acted as the primary contact for vendor management inquiries, enhancing vendor satisfaction and internal alignment across departments.
• Executed and led ad hoc procurement initiatives and special projects, demonstrating agility, leadership, and commitment to continuous improvement.

A. Purchasing - Procure to Pay (P2P)

B. Dispatch coordination and vendor management. Quality analysis for tickets in ServiceNow.

C. Worked on dispatch requests and completed the tickets within the specified SLA.

D. Validation of payment invoices for vendors with high accuracy.

• Involved in purchasing activities for the client's hardware equipment, such as laptops, desktops, tablets, peripherals, network devices, servers, etc.
• Expertise in purchase request creation, purchase order creation, quotation requests from vendors, invoice validation and verification, goods receipt validation, and SES creation by using the SAP materials management ERP tool.
• As a service provider, we usually arrange for a field engineer to make monthly visits to the site and collaborate with the vendor for successful arrangements. It involves decision-making and vendor management.
• Deployed for quality analysis to the entire team for the ticket management tool, and maintaining all the tickets within SLA in the ServiceNow ticketing tool.
• Validation and processing of all the invoices from vendors for payments.
• Data representation in weekly and monthly reviews to represent and discuss progress and challenges with main stakeholders.
• Works on purchase requests and dispatch tickets that are populated in ServiceNow and closes the tickets within the stipulated SLA.
• Managed a team for one of the pilot projects to deploy upgraded IT hardware equipment.
• Coordination between SRCs and users to arrange an appointment for the successful deployment of equipment.
• Part of cost-saving activities to reduce overall annual costs by analyzing spend sheets.

• Worked as SAP consultant (package implementation) in Larsen & Toubro infotech limited for 9 months.
• Key skills: -
• SolMan Administration.
• SolMan test suit.
• SolMan documentation.
• ChaRM.
• A. Worked as a backup for the team lead and prepares data for the requirement.
• B. Involved in procurement activities