Charan R M R
Hyderabad
Summary
I am a dedicated professional with hands-on experience in credit card fraud investigations, chargebacks, and arbitration. Specialized in handling Visa and MasterCard dispute cases with a track record of protecting customers from financial fraud. I work with accuracy and speed, ensuring every case is resolved with customer satisfaction in mind.
Overview
3
3
years of professional experience
Work History
Senior Fraud and Claims Operations Representative
Wells Fargo
Hyderabad
02.2025 - Current
- Managed end-to-end claims operations to ensure timely and accurate processing
- Handle complex, high-value, or disputed claims
- Reduced claim leakage and processing time through streamlined workflows and defined SLAs
- Lead claims examiners/adjusters
- Define SLAs, workflows, and escalation paths
- Improve customer satisfaction (TAT, accuracy).
- Coordinate with fraud, underwriting, and legal teams
- Strong operational management
- Process optimization
- Customer empathy + decision authority
- Regulatory & policy knowledge
- Reporting & performance management
Fraud and Claims Operations Representative
Wells Fargo
Hyderabad
06.2023 - 01.2025
- Handle chargebacks and represent the bank in Visa and Mastercard arbitration processes.
- Investigate and resolve fraud-related disputes on credit card transactions.
- Work closely with internal teams to identify patterns and reduce fraud risk.
- Use internal fraud detection tools and follow regulatory guidelines to protect customer accounts.
- Communicate with customers to gather information, provide status updates, and ensure a smooth resolution process.
- Maintain accurate documentation and case notes for audit and quality checks.
- Earned recognition for delivering efficient and accurate customer service in a high-volume environment.
- Engaged in discussions about team process improvements, contributing ideas for effective implementation.
Education
LL.M. -
PRR Law College
01-2024
LL.B. -
ANANTHA LAW COLLEGE
01-2022
B.COM -
SIDDHARTHA DEGREE COLLEGE
04-2018
Skills
- Fraud Detection & Investigation
- Visa & MasterCard Dispute Handling
- Documentation & Reporting
- Process Improvement
- Customer Communication
- Team Collaboration
Additional Information
- Over three years of experience leading fraud handling initiatives with a strong focus on customer safety and risk mitigation.
- Recognised with two promotions for consistent performance and the ability to take on increasing responsibility.
- Known for driving timely decision-making, managing high-pressure situations with composure, and ensuring clear communication with customers and stakeholders.
- Demonstrated commitment to team collaboration, ownership, and continuous professional development.
Volunteer Experience
Actively involved in various charity events organised by the company and local organisations. Helped coordinate donation drives, volunteered for food and education programs, and contributed to creating awareness campaigns for underprivileged children.
Awards
- Top Performer for 9 consecutive months, 2024
- Promoted twice from Associate to Senior within 3 years, 2024
- Spotlight Award for key contribution in Q4, 2024
Languages
English
Proficient (C2)
C2
Telugu
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Senior Fraud and Claims Operations Representative
Wells Fargo
02.2025 - Current
Fraud and Claims Operations Representative
Wells Fargo
06.2023 - 01.2025
LL.M. -
PRR Law College
LL.B. -
ANANTHA LAW COLLEGE
B.COM -
SIDDHARTHA DEGREE COLLEGE