Chaithra M R
Bengaluru
Summary
Seasoned Learning and Development Specialist with background in creating and implementing training programs. Knowledgeable in assessing company needs, setting learning objectives, and developing relevant content for diverse industries. Strengths include strong interpersonal skills, adaptability to new technology, and ability to motivate teams towards achieving training goals.
Overview
8
8
years of professional experience
Work History
Senior Executive
Mphasis
Bengaluru
11.2023 - Current
- Maintained accurate records of all customer interactions in CRM system.
- Assisted in developing strategies to improve the overall customer experience.
- Provided product information and answered questions regarding features, pricing plans.
- Handled difficult situations with tact, diplomacy, and professionalism.
- Educated customers about products, pricing and policies to address and resolve issues.
- Assisted customers by answering questions, addressing concerns and providing current account information.
HR Recruiter Coordinator
Jobsin 360 Pvt Ltd
Bengaluru
12.2022 - 04.2023
- Source and screen potential candidates for open positions.
- Conduct pre-screening interviews to assess suitability of applicants.
- Develop job postings and post them on relevant job boards, websites, social media platforms.
- Manage the recruitment process from sourcing through onboarding.
- Maintain a database of potential candidates for future openings.
- Organize and attend job fairs, career events and other recruiting activities.
- Evaluate candidate skills and qualifications against job requirements.
- Assist with developing interview questions based on job description criteria.
- Build relationships with recruiters, staffing agencies and college placement offices.
- Provide information about company culture, benefits packages and more during interviews.
- Collaborated with recruitment and HR professional to achieve hiring goals.
Learning and Development Specialist
Vodafone Idea Pvt Ltd
Bengaluru
02.2018 - 11.2022
- Developed and facilitated learning programs to ensure the professional development of employees.
- Organized virtual workshops and webinars to enhance staff knowledge on specific topics.
- Developed strategies for tracking employee progress in completing required training courses.
- Collaborated with subject matter experts to create content for e-learning courses.
- Analyzed feedback from participants in learning sessions to improve future offerings.
- Coordinated logistics for classroom-based training events such as facility rental, catering services and audio and visual equipment setup.
- Conducted post-training evaluations to measure effectiveness of instruction techniques and overall program success.
- Maintained records of all training activities including attendance rosters and evaluation forms.
- Ensured compliance with applicable laws regarding safety training requirements.
- Communicated regularly with stakeholders at all levels within organization about upcoming trainings or changes in policy.
- Scheduled classes based on availability of classrooms, equipment or instructors.
- Suggested and offered specific training programs to help workers maintain or improve job skills.
- Monitored training costs and prepared budget reports to justify expenditures.
- Negotiated contracts with clients for desired training outcomes, fees or expenses.
- Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions.
Customer Service Executive
Concentrix
Bengaluru
06.2016 - 04.2017
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Provided prompt and courteous service to customers via phone, email, and chat.
- Maintained accurate records of customer interactions, transactions and comments in the database system.
- Developed strong relationships with customers by providing knowledgeable advice on products and services.
- Performed follow-up calls to customers regarding their inquiries or orders.
Education
Bachelor of Commerce - Finance & Accounts
NMKRV College For Women
Bengaluru10-2023
Pre-University College - Commerce
NMKRV PU College For Women
Bengaluru04-2012
Karnataka Education Board - SSLC
Shantiniketan Educational Institutions
Bengaluru04-2010
Skills
- Attention to Detail
- Class Scheduling
- Program Monitoring and Tracking
- Team Exercises
- Virtual Learning Management
Timeline
Senior Executive
Mphasis
11.2023 - Current
HR Recruiter Coordinator
Jobsin 360 Pvt Ltd
12.2022 - 04.2023
Learning and Development Specialist
Vodafone Idea Pvt Ltd
02.2018 - 11.2022
Customer Service Executive
Concentrix
06.2016 - 04.2017
Bachelor of Commerce - Finance & Accounts
NMKRV College For Women
Pre-University College - Commerce
NMKRV PU College For Women
Karnataka Education Board - SSLC
Shantiniketan Educational Institutions
Similar Profiles
Kajal SuryawanshiKajal Suryawanshi
Associate at MphasisAssociate at Mphasis
Mamta DixitMamta Dixit
Support Analyst at MphasisSupport Analyst at Mphasis
Bhavana SridharaBhavana Sridhara
QA Test Engineer at MphasisQA Test Engineer at Mphasis
Aditi DuttaAditi Dutta
Senior Operations Manager at MphasisSenior Operations Manager at Mphasis
KAREEMULLA DADUGALLAKAREEMULLA DADUGALLA
Application Support Analyst at PVH SERVICES INDIA PRIVATE LIMITEDApplication Support Analyst at PVH SERVICES INDIA PRIVATE LIMITED