Chaithra M S
Senior Operations Analyst
Bengaluru,TS
Summary
Results-driven Senior Operations Analyst skilled in data visualization, strategic planning, and client relationship management. Proven ability to translate complex data into actionable insights, enhancing operational efficiency and decision-making. Receiving and monitoring data from multiple data streams, Excel data sources and SQL.
Overview
7
7
years of professional experience
Work History
Senior Operations Analyst
Powerschool India Private Limited
03.2020 - Current
- Leverage Salesforce, Talkdesk, and DOMO to analyze operational, quality, and customer experience data, and provide actionable insights to business stakeholders.
- Led cross-functional teams to streamline workflows and enhance productivity across departments.
- Developed and implemented standard operating procedures to ensure compliance with industry regulations.
- Developed and maintain DOMO dashboards and reports to provide visibility into engineer and manager performance, quality metrics, audit results, and operational trends.
- Monitor quality and operational metrics to identify performance gaps, recurring issues, and improvement opportunities across support teams.
- Translate complex operational data into actionable insights and performance reports to support data-driven decision-making by leadership and management teams.
- Track record of generating summary documents for senior management for monthly and quarterly audit and compliance reporting.
- Provide actionable insights to leadership and management to support performance management, coaching, process optimization, and continuous improvement.
Software Intern
Internz Learn
04.2019 - 09.2019
- Developed and tested software applications to enhance functionality and user experience.
- Collaborated with team members to gather requirements and define project scope effectively.
- Participated in code reviews, contributing insights to improve coding standards and quality assurance.
Education
Bachelor's Degree - Electrical, Electronics And Communications Engineering
City Engineering College
Bengaluru, India 04.2001 -
Pre- University -
PES PU College
Bengaluru, India 04.2001 -
Skills
Salesforce
Microsoft Excel (Advanced)
Process analysis
Power BI / Tableau
Data Visualization
Operational metrics
SQL (Intermediate)
Process flow analysis
Strategic planning
Client relationship management
Collaboration tools
Timeline
Senior Operations Analyst
Powerschool India Private Limited
03.2020 - Current
Software Intern
Internz Learn
04.2019 - 09.2019
Bachelor's Degree - Electrical, Electronics And Communications Engineering
City Engineering College
04.2001 -
Pre- University -
PES PU College
04.2001 -