Chaithra S
Summary
Proactive Lead - Educational Advisor skilled in fostering positive customer experiences and driving lead conversions. Maintains an 80%+ conversion rate from counselling to enrolment through effective communication and relationship management. Resolves complex operational issues and customer grievances, enhancing overall satisfaction and loyalty.
Overview
7
7
years of professional experience
Work History
Lead - Educational Advisor
IMS Learning Resources Pvt Ltd
Bengaluru, India
05.2023 - Current
- Managed team performance across key KPIs including call volumes, conversions, and daily sales inputs.
- Mentored team members through deal closures, providing hands-on support to improve conversion rates.
- Delivered product training and resolved operational and customer grievances, including complex refund cases.
- Acted as a single point of contact (SPOC) for sales, operations, and customer escalations, ensuring smooth end-to-end processes.
- Consistently achieved 90%+ of monthly targets and maintained an 80%+ conversion rate from counselling to enrolment.
- Achieved and surpassed annual revenue targets as the sole resource handling the centre.
Relationship Executive
Vibgyor Group of Schools
Bengaluru, India
11.2021 - 05.2022
- Managed high volumes of incoming calls and emails, ensuring prompt and accurate responses.
- Coordinated and routed communications to relevant departments for timely resolution.
- Scheduled and managed appointments for students, parents, and internal stakeholders.
- Provided counselling to students and parents, guiding them through course selection and admissions.
- Conducted regular follow-ups with prospective leads to maintain engagement.
- Converted leads into successful admissions through effective counselling and relationship management.
- Coordinated meetings with faculty and principal for academic discussions and admissions processes.
- Handled incoming and outgoing courier operations efficiently.
SSAO
Aakash Educational Services Limited
Bengaluru, India
02.2019 - 11.2021
- Managed end-to-end lead lifecycle, from generation to conversion.
- Invited and coordinated parents for face-to-face counselling sessions.
- Conducted tele-sales, Zoom, and video counselling sessions during remote operations (COVID period).
- Maintained consistent follow-ups with prospective leads to drive engagement and conversions.
- Assisted students and parents with scholarship exam processes and guidance.
- Counselled students to help them choose the most suitable courses based on their needs.
- Converted leads into successful admissions through effective counselling and relationship management.
- Handled fee discussions and price negotiations with parents.
- Monitored student attendance and conducted absentee follow-ups.
- Addressed student and parent queries, ensuring timely resolution.
- Managed fee collection follow-ups to ensure timely payments.
- Handled grievances and escalated concerns to relevant departments for resolution.
Education
Bachelor's of Civil engineering
Sri venkateshwara college of engineering
Bengaluru, KA01-2017
Pre university college
Sri Vijaya PU College
Bengaluru, KA01-2013
Higher Primary school
Sri Venkateshwara High School
Bengaluru, KA01-2011
Skills
- Lead conversion strategies
- Price Negotiation
- Tele-counselling techniques
- Data analysis
- Conflict resolution
- Effective communication
- Team mentorship
- Active listening
- Child safeguarding knowledge
- Strategic planning
Languages
English
Upper Intermediate
B2
Kannada
Advanced
C1
Telugu
Advanced
C1
Hindi
Beginner
A1
Timeline
Lead - Educational Advisor
IMS Learning Resources Pvt Ltd
05.2023 - Current
Relationship Executive
Vibgyor Group of Schools
11.2021 - 05.2022
SSAO
Aakash Educational Services Limited
02.2019 - 11.2021
Bachelor's of Civil engineering
Sri venkateshwara college of engineering
Pre university college
Sri Vijaya PU College
Higher Primary school
Sri Venkateshwara High School