Chaithraa Verma

Worked for one of the most renowned clients of Randstad- Eczacibasi Yapi Gerecleri Sanayi Ve Ticaret Anonim Sirket from 14th May 2019 till 28th Feb 2021 in Operations.

Eczacibasi Yapi : It is a Turkish Group with 42 companies & over 12,500 employees. The company’s core sectors are building Products, healthcare & consumer products.

• Maintained and Ordered product stocks.
• Handled Telephone enquiries
• Created presentations and quotes for the clients through understanding their project need & requirements
• Reservation of complex domestic/International Travel
• Managed travel details such as Visas, welcome letters & expenses
• To keep track of all invoices of site
• Joining formalities of new joiners
• Organized factory visits for architects & hospitality operators.
• Monitored inventory of office supplies and the purchasing of new material with attention to budgetary constraints
• Process invoices and follow-up on payments
• Procured products, stock & inventory
• Monitored costs and expenses to assist in budget preparation
• Organized birthday parties & birthday mailers.
• Monitored office Supplies
• Acted as the point of contact among the Country Head, Regional Managers, executives, clients & other external partners.
• Provided administrative support to the Country Head in implementing organizational projects & programs.
• Provided administrative support to the chairman in management of the organization.
• Addressing employee’s queries
• To make Travel arrangements (including Flights, Hotels, Visa application, return transfers)
• Maintained electronic databases & paper records ensuring information is filed in an organized manner & is easily accessible.
• Provided answers to customer queries via phone and email.
• Supported various departments by handling all administrative tasks.

• To Communicate with suppliers & vendors
• Assisted in daily office needs
• Made MIS Reports
• Developed positive relations with external vendors and clients
• Provided support to Senior Managers and MD's.
• To Send & receive correspondence
• To attend Roadshows and conferences whenever needed.
• Assisted in Purchase order & invoicing
• Provided support to Senior Managers & other staff
• Managed calendars, coordinated meetings, appointments, events and travel Arrangements
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Increased sales revenues by promoting packages and educating customers about promotional packages.
• Increased sales by driving operational efficiencies and building excellent customer rapport.

• Welcomed visitors to office, communicated arrival to team and managed visit expectations.
• Took care of hotel bookings.
• Handled enquiries of Maldives, Mauritius and Bali packages.
• Resolved queries via e-mail or phone.
• To provide Travel Information to Customers.
• Defined strategic goals and worked with teams, departments, technology and processes to align systems to targets.
• Received incoming calls and messages and addressed or triaged phone requests.

• Updated claim status (Medical Claims) of the customer.
• Followed up to ensure that appropriate actions were taken on customer’s request.
• To keep records of customer interactions.
• To contact insurance companies in the U.S to take the claim status.