Summary
Overview
Work History
Education
Skills
Websites
Certification
Awards
Timeline
Generic

Chaitra Dharanendrappa

Bengaluru

Summary

Experienced Senior Manager with a proven track record at Verizon India, excelling in strategic portfolio leadership and operational excellence. Spearheaded AI/ML adoption, achieving 80% workflow efficiency improvement. Adept at stakeholder engagement and team development, driving innovation in software delivery and compliance across complex projects.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Senior Manager, Software Development

Verizon India
06.2023 - Current
  • Partner with Product, Technology, and regional stakeholders to define strategic objectives, prioritize requirements, and align the portfolio roadmap with enterprise business goals and technology investments.
  • Define and execute technical strategy for key platform components, ensuring innovation accelerates delivery and aligns with long-term product vision.
  • Manage cross-functional relationships across engineering, data, AI/ML, QA, release management, and business teams to drive cohesive portfolio execution.
  • Led cross-functional programs and project teams to deliver secure, reliable, and scalable products with six nines (99.9999%) availability, enhancing operational excellence and customer trust.
  • Implemented robust program management and governance frameworks ensuring compliance and risk mitigation for on-time, on-budget delivery across all portfolio workstreams.
  • Drove innovation and product development leveraging AI/ML technologies (GitHub Copilot, Google Gemini Pro, Notebook LM) across SDLC phases, automating testing and release processes to accelerate time to market.
  • 2.4M cost avoidance through strategic ops tracker migration, yielding 850K hard savings per year.
  • Redefined capacity planning via Network Layers migration, enabling 30% fewer triggers and improved resource utilization.
  • 80% improvement in workflow efficiency, faster search response times, and 30% reduction in support tickets - directly improving stakeholder satisfaction and operational throughput.

Vice President, Product Management - Digital Payments

JP Morgan Chase & Co
Bengaluru
12.2018 - 06.2023
  • Owned product management and delivery for digital payments platforms, spanning card payment processing, real-time payments (RTP), ACH transfers, and merchant acquiring services within one of the world's largest financial institutions.
  • Partnering with senior stakeholders across technology, finance, product, compliance, and risk to define strategic objectives, align program priorities, and shape the digital payments product roadmap.
  • Drove product strategy for payment processing systems, including transaction routing, authorization, clearing, and settlement workflows - ensuring scalability, resilience, and regulatory compliance.
  • Influenced payments technology roadmap by evaluating emerging fintech trends, open banking standards, and real-time payment innovations to maintain competitive advantage.
  • Led cross-functional programs and project teams spanning product delivery, agile software development, program management, and IT service management across multiple geographies and payment business lines.
  • Managed end-to-end delivery of payment platform features, including payment gateway integrations, API-driven payment orchestration, fraud detection enhancements, and reconciliation automation, ensuring timely and compliant feature rollout.
  • Optimized delivery cadence aligned with technology and business priorities through agile frameworks, backlog governance, and data-driven sprint planning.
  • Ensured PCI-DSS compliance, KYC/AML regulatory adherence, and security best practices across all payment platform deliverables through close collaboration with compliance and information security teams.
  • Drove organizational initiatives and process improvements across multiple locations to enhance communication, manage expectations, and ensure compliant deliverables.
  • Built and led high-performing payments engineering and product teams that consistently exceeded goals and productivity targets.
  • Developed knowledge resources and onboarding materials for payments domain, ITSM processes, and delivery methodologies to accelerate team ramp-up and mitigate knowledge silos.
  • Successfully delivered multiple payment platform releases supporting millions of daily transactions with zero critical production incidents during deployment windows.
  • Achieved and maintained PCI-DSS compliance across all managed payment systems through rigorous governance and audit readiness.
  • Improved payment transaction processing efficiency through workflow automation and system optimization, reducing manual reconciliation effort significantly.
  • Led geographically distributed teams across time zones to deliver complex, interdependent payment platform programs on schedule and within budget.

Senior Software Engineer

Allstate Insurance
Bengaluru
04.2014 - 04.2018
  • Led cross-functional delivery teams for successful design, development, and deployment of iOS and Android mobile applications - including premium payment and policy billing features within insurance mobile platforms.
  • Re-architected and optimized iOS mobile framework, enhancing performance and standardization across platform portfolio.
  • Integrated secure payment processing modules within mobile applications, ensuring PCI compliance for customer payment data handling in premium collections and claims disbursements.
  • Partnered with technology leaders to ensure software code review, system integration, and validation met company and regulatory compliance requirements.
  • Implemented Agile project management practices to ensure high-quality mobile application delivery throughout full development lifecycle.
  • Mentored junior engineers and managed performance reviews, resource hiring, and team development - fostering a culture of accountability and continuous learning.

Senior Systems Analyst

CSS Corp (Cisco)
Bangalore
11.2013 - 11.2014
  • Integrated third-party frameworks to deliver innovative solutions that aligned with product objectives and reduced development time.
  • Managed App Store release lifecycle and maintenance, ensuring compliance with quality standards and timely updates.
  • Developed well-tested, efficient code for iOS mobile platform redesign, enhancing user experience and performance.

Senior Developer, Mobile Developer L1

Sapient Corporation
Bangalore
01.2011 - 11.2013
  • Built secure payment flows within iOS native applications, integrating with third-party payment processors and ensuring compliant handling of sensitive transaction data.
  • Designed and developed reusable e-commerce and payment components for retail mobile applications, enhancing user experience with shopping cart, checkout, and payment gateway integration modules.
  • Collaborated with cross-functional teams to integrate web and native iOS application modules, ensuring seamless delivery within Agile framework.
  • Conducted peer code reviews and mentored junior staff, fostering a culture of quality improvement and knowledge sharing.

Systems Engineer

Infosys Technologies Limited
Chennai
09.2008 - 01.2011
  • Collaborated with cross-functional teams on API integration and proof-of-concept initiatives, driving innovative software solutions.
  • Contributed to backend services development that supported transaction processing and data exchange for enterprise clients in financial services.
  • Delivered well-tested software for multiple projects, ensuring quality and adherence to waterfall methodology.

Education

Bachelor of Engineering - Information Technology

Dr. Ambedkar Institute of Technology
Bengaluru

Skills

  • Agile & Waterfall Program Management
  • Delivery & Operational Excellence
  • Delivery Optimization & Risk Mitigation
  • Product Roadmap & Investment Planning
  • Portfolio Strategy & Prioritization
  • Strategic & Portfolio Leadership
  • Technology & Business Alignment
  • Technology Partnership Management
  • Secure Software Development Lifecycle
  • Cloud Technologies (AWS)
  • AI/ML automation
  • Payments & Financial Services Domain
  • Digital payments platforms
  • Real-time payments
  • Card payment networks
  • Merchant Services & Acquiring
  • Payment integration
  • Payment transfers
  • Governance Frameworks & Compliance
  • Continuous Improvement & Metrics
  • Stakeholder Engagement & Influence
  • Cross-Functional Team Leadership
  • Executive Communication & Reporting
  • Fintech ecosystem

Certification

  • AWS Cloud Practitioner, Amazon Web Services
  • Certified Scrum Master (CSM), Scrum Alliance
  • Certified Scrum Product Owner (CSPO), Scrum Alliance
  • Building Applications with GitHub Copilot Agent Mode, Microsoft
  • Prompt Engineering, DeepLearning.ai
  • IOS Development, Machine Learning & Others, Udemy

Awards

  • Partner Recognition
  • Delivery Excellence
  • Guard of the Fort Award
  • Contributor of the Year 2017
  • Leading by Example Recognition - across multiple organizations

Timeline

Senior Manager, Software Development

Verizon India
06.2023 - Current

Vice President, Product Management - Digital Payments

JP Morgan Chase & Co
12.2018 - 06.2023

Senior Software Engineer

Allstate Insurance
04.2014 - 04.2018

Senior Systems Analyst

CSS Corp (Cisco)
11.2013 - 11.2014

Senior Developer, Mobile Developer L1

Sapient Corporation
01.2011 - 11.2013

Systems Engineer

Infosys Technologies Limited
09.2008 - 01.2011

Bachelor of Engineering - Information Technology

Dr. Ambedkar Institute of Technology
Chaitra Dharanendrappa