Chaitra Dharanendrappa
Bengaluru
Summary
Experienced Senior Manager with a proven track record at Verizon India, excelling in strategic portfolio leadership and operational excellence. Spearheaded AI/ML adoption, achieving 80% workflow efficiency improvement. Adept at stakeholder engagement and team development, driving innovation in software delivery and compliance across complex projects.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Manager, Software Development
Verizon India
06.2023 - Current
- Partner with Product, Technology, and regional stakeholders to define strategic objectives, prioritize requirements, and align the portfolio roadmap with enterprise business goals and technology investments.
- Define and execute technical strategy for key platform components, ensuring innovation accelerates delivery and aligns with long-term product vision.
- Manage cross-functional relationships across engineering, data, AI/ML, QA, release management, and business teams to drive cohesive portfolio execution.
- Led cross-functional programs and project teams to deliver secure, reliable, and scalable products with six nines (99.9999%) availability, enhancing operational excellence and customer trust.
- Implemented robust program management and governance frameworks ensuring compliance and risk mitigation for on-time, on-budget delivery across all portfolio workstreams.
- Drove innovation and product development leveraging AI/ML technologies (GitHub Copilot, Google Gemini Pro, Notebook LM) across SDLC phases, automating testing and release processes to accelerate time to market.
- 2.4M cost avoidance through strategic ops tracker migration, yielding 850K hard savings per year.
- Redefined capacity planning via Network Layers migration, enabling 30% fewer triggers and improved resource utilization.
- 80% improvement in workflow efficiency, faster search response times, and 30% reduction in support tickets - directly improving stakeholder satisfaction and operational throughput.
Vice President, Product Management - Digital Payments
JP Morgan Chase & Co
Bengaluru
12.2018 - 06.2023
- Owned product management and delivery for digital payments platforms, spanning card payment processing, real-time payments (RTP), ACH transfers, and merchant acquiring services within one of the world's largest financial institutions.
- Partnering with senior stakeholders across technology, finance, product, compliance, and risk to define strategic objectives, align program priorities, and shape the digital payments product roadmap.
- Drove product strategy for payment processing systems, including transaction routing, authorization, clearing, and settlement workflows - ensuring scalability, resilience, and regulatory compliance.
- Influenced payments technology roadmap by evaluating emerging fintech trends, open banking standards, and real-time payment innovations to maintain competitive advantage.
- Led cross-functional programs and project teams spanning product delivery, agile software development, program management, and IT service management across multiple geographies and payment business lines.
- Managed end-to-end delivery of payment platform features, including payment gateway integrations, API-driven payment orchestration, fraud detection enhancements, and reconciliation automation, ensuring timely and compliant feature rollout.
- Optimized delivery cadence aligned with technology and business priorities through agile frameworks, backlog governance, and data-driven sprint planning.
- Ensured PCI-DSS compliance, KYC/AML regulatory adherence, and security best practices across all payment platform deliverables through close collaboration with compliance and information security teams.
- Drove organizational initiatives and process improvements across multiple locations to enhance communication, manage expectations, and ensure compliant deliverables.
- Built and led high-performing payments engineering and product teams that consistently exceeded goals and productivity targets.
- Developed knowledge resources and onboarding materials for payments domain, ITSM processes, and delivery methodologies to accelerate team ramp-up and mitigate knowledge silos.
- Successfully delivered multiple payment platform releases supporting millions of daily transactions with zero critical production incidents during deployment windows.
- Achieved and maintained PCI-DSS compliance across all managed payment systems through rigorous governance and audit readiness.
- Improved payment transaction processing efficiency through workflow automation and system optimization, reducing manual reconciliation effort significantly.
- Led geographically distributed teams across time zones to deliver complex, interdependent payment platform programs on schedule and within budget.
Senior Software Engineer
Allstate Insurance
Bengaluru
04.2014 - 04.2018
- Led cross-functional delivery teams for successful design, development, and deployment of iOS and Android mobile applications - including premium payment and policy billing features within insurance mobile platforms.
- Re-architected and optimized iOS mobile framework, enhancing performance and standardization across platform portfolio.
- Integrated secure payment processing modules within mobile applications, ensuring PCI compliance for customer payment data handling in premium collections and claims disbursements.
- Partnered with technology leaders to ensure software code review, system integration, and validation met company and regulatory compliance requirements.
- Implemented Agile project management practices to ensure high-quality mobile application delivery throughout full development lifecycle.
- Mentored junior engineers and managed performance reviews, resource hiring, and team development - fostering a culture of accountability and continuous learning.
Senior Systems Analyst
CSS Corp (Cisco)
Bangalore
11.2013 - 11.2014
- Integrated third-party frameworks to deliver innovative solutions that aligned with product objectives and reduced development time.
- Managed App Store release lifecycle and maintenance, ensuring compliance with quality standards and timely updates.
- Developed well-tested, efficient code for iOS mobile platform redesign, enhancing user experience and performance.
Senior Developer, Mobile Developer L1
Sapient Corporation
Bangalore
01.2011 - 11.2013
- Built secure payment flows within iOS native applications, integrating with third-party payment processors and ensuring compliant handling of sensitive transaction data.
- Designed and developed reusable e-commerce and payment components for retail mobile applications, enhancing user experience with shopping cart, checkout, and payment gateway integration modules.
- Collaborated with cross-functional teams to integrate web and native iOS application modules, ensuring seamless delivery within Agile framework.
- Conducted peer code reviews and mentored junior staff, fostering a culture of quality improvement and knowledge sharing.
Systems Engineer
Infosys Technologies Limited
Chennai
09.2008 - 01.2011
- Collaborated with cross-functional teams on API integration and proof-of-concept initiatives, driving innovative software solutions.
- Contributed to backend services development that supported transaction processing and data exchange for enterprise clients in financial services.
- Delivered well-tested software for multiple projects, ensuring quality and adherence to waterfall methodology.
Education
Bachelor of Engineering - Information Technology
Dr. Ambedkar Institute of Technology
BengaluruSkills
- Agile & Waterfall Program Management
- Delivery & Operational Excellence
- Delivery Optimization & Risk Mitigation
- Product Roadmap & Investment Planning
- Portfolio Strategy & Prioritization
- Strategic & Portfolio Leadership
- Technology & Business Alignment
- Technology Partnership Management
- Secure Software Development Lifecycle
- Cloud Technologies (AWS)
- AI/ML automation
- Payments & Financial Services Domain
- Digital payments platforms
- Real-time payments
- Card payment networks
- Merchant Services & Acquiring
- Payment integration
- Payment transfers
- Governance Frameworks & Compliance
- Continuous Improvement & Metrics
- Stakeholder Engagement & Influence
- Cross-Functional Team Leadership
- Executive Communication & Reporting
- Fintech ecosystem
Certification
- AWS Cloud Practitioner, Amazon Web Services
- Certified Scrum Master (CSM), Scrum Alliance
- Certified Scrum Product Owner (CSPO), Scrum Alliance
- Building Applications with GitHub Copilot Agent Mode, Microsoft
- Prompt Engineering, DeepLearning.ai
- IOS Development, Machine Learning & Others, Udemy
Awards
- Partner Recognition
- Delivery Excellence
- Guard of the Fort Award
- Contributor of the Year 2017
- Leading by Example Recognition - across multiple organizations
Timeline
Senior Manager, Software Development
Verizon India
06.2023 - Current
Vice President, Product Management - Digital Payments
JP Morgan Chase & Co
12.2018 - 06.2023
Senior Software Engineer
Allstate Insurance
04.2014 - 04.2018
Senior Systems Analyst
CSS Corp (Cisco)
11.2013 - 11.2014
Senior Developer, Mobile Developer L1
Sapient Corporation
01.2011 - 11.2013
Systems Engineer
Infosys Technologies Limited
09.2008 - 01.2011
Bachelor of Engineering - Information Technology
Dr. Ambedkar Institute of Technology