Hi, I’m
Chaitra Gopinath
Director, Software Engineering, Customer Success Group
BENGALURU
Summary
A Results-oriented and accomplished technology leader with 21 years of industry experience with a proven record of Software Delivery, Program Management, customer engagement, and Business Operations. Highly passionate about talent building and culture. Possess unique ability to demonstrate execution excellence with a focus on quality.
Specialties: ♦ Project Management ♦ Software Development ♦ Quality Engineering ♦ Vendor Engagement ♦ Team Management ♦ Hiring ♦ IOT ♦ Test Automation ♦
Presiding officer - POSH
Overview
23
years of professional experience
5
years of post-secondary education
Work History
Dover India Pvt LtdBENGALURU
Director of Software Engineering
09.2017 - Current
Job overview
- Responsible for Customer Success organization - Quality Engineering, User Experience Design, Technical Support, DevOps.
- Held delivery responsibility for IoT Products
- Cultivated partnerships between engineering, product and UX personnel to create holistically designed final products.
- Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
- Consolidated vendors and renegotiated contracts to optimize costs.
- Mentored junior software engineers, providing careful guidance of development strategies and education on innovative development techniques.
- Provided regular feedback to both junior engineers and senior leadership on individual performance metrics and observations.
- Evaluated ongoing development efforts, providing feedback on potential methods of expediting completion and improving final results.
- User Allied with other engineering leaders to plan, manage and coordinate teams around reaching prescribed development milestones.
- Led development on simultaneous projects, multi-tasking across several deliverables while remaining in direct control of development paths.
- Directly interacted with high-level customers to verify satisfaction and integrate feedback on in-process development projects.
- Integrated prescribed processes and conventions during project planning to align products with internal guidelines.
- Drove high-level strategic planning of development efforts across multiple projects to optimize resource utilization and shorten development times.
- Worked closely with management teams to plan, develop and execute technical strategies aligned to customer's vision.
Altisource Technology LabsBENGALURU
Senior Manager, Quality Enineering
09.2014 - 09.2017
Job overview
- Real Foundation is a horizontal group that develops cloud based SaaS services for various financial institutions and internal Altisource Business Units(BU). The various platform services like Single sign-on, Object & File Storage, Elastic Search, Reports and various other services that are needed for every financial solution are developed and host as a SaaS service on a private cloud. Most of the internal BU’s were signing up to use these services and external customers in the pipeline.
- Managed medium-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Responsible for the implementation of policies and procedures to ensure adherence to production quality standards.
- Drive strong collaboration with Development Teams, Product Management, Technical support
Cisco Systems India Pvt LimitedBENGALURU
Manager, Quality Engineering
11.2008 - 09.2014
Job overview
- Develop, implement, and manage processes to ensure that products meet required specifications for quality, function, and reliability prior to delivery for Cisco Network Management Suite of Products - Cisco Prime, Cisco Configuration Professional, Cisco Config Engine.
- Identify and set appropriate quality standards and parameters for products.
- Drive quality standards and parameters to QA team, product development team, and other appropriate staff
- Coordinate and participate product testing processes (These were Cross BU Products).
- Drive Test Automation. Strong Advocate of "Test Through Automation".
- Identify and analyze issues, bugs, defects, and other problems, particularly when problems recur in multiple products; recommends and facilitates solutions to these issues.
- Review client, customer, and user feedback.
Infosys TechnologiesBENGALURU
Delivery Manager
10.2006 - 11.2008
Job overview
- This project was to develop a performance management solution for BT's 21 Century Networks.
The solution analyses and processes performance information available on network elements and its element managers and generates operational and customer reports, threshold crossing alarms for passing into the network alarm management tool set. The solution will provide network platform health monitoring, session monitoring, service quality monitoring and traffic monitoring, capacity management reports. - Started as a Design Engineer at British Telecom’s 21CN Performance Management System. I worked with the NOC team from British telecom and helped them identify the Performance Management requirements and Metrics for their 21CN.
- Started with a 5 member team and eventually grew it to a 30 member team handling the Design, Development and QA within a span of 8 months across UK and India.
- Took up the role of Delivery Manager for British Telecom via Infosys Technologies Limited.
- Maintained proper staffing levels to guarantee timely and accurate deliveries.
- Implemented and supported The NOC Team at client site - Adastral Park, Ipswich UK.
- Maintained in-depth knowledge of Network Operations to drive appropriate analytics for the customer to aide in his tasks.
- Interfaced effectively with key accounts, answering questions and delivering exceptional service.
- Coordinated among multiple external stakeholders to gain consensus on major project milestones and prioritization goals.
Cisco Systems India Pvt LtdBENGALURU
Senior Engineer, Quality Engineering
02.2004 - 10.2006
Job overview
- Responsible for Quality Engineering activities for Cisco's Access Router Security features - Ipsec VPN, (Easy VPN,DMVPN, NAC, Firewall).
- Developed high-quality engineering designs and plans to meet industry standards.
- Assessed scope and requirements to assist with project design determinations. Adhered to timelines to meet quality assurance targets. Conducted tests to determine success of product performance. Designed and implemented quality control processes to facilitate customer satisfaction.
- Established and maintained productive working relationships with stakeholders.
- Implemented automated systems to improve accuracy and efficiency of engineering processes.
- Trained and mentored junior engineers, providing guidance and direction.
Wipro TechnologiesBENGALURU
Software Engineer, Quality Engineering
06.2000 - 02.2004
Job overview
- I have been part of various projects through Wipro Technologies. Worked for clients like Nortel Networks, Cisco Systems, Alcatel Networks, Ericsson Networks and developed knowledge specifically on Data and Telecom domain.
- My experience spans across IP networks to validation of interworking between ATM-Framerelay, Network Security and Network Management.
- Involved in designing of testcases, test execution, development of Automated scripts, reviews etc.
Education
The Bangalore University, Dayanand Sagar College Bengaluru
Bachelor of Engineering from Telecommunication Engineering
08.1995 - 12.1999
Indian Institute of Science Bengaluru
Training from “Network Security” With An Outstanding Score
10.2005 - 12.2005
Cisco Systems India Pvt LtdBengaluru
Training from Fundamentals And Advanced Scrum & Agile Training
04.2001
Skills
Project lifecycle management
Budget administration
Agile framework
Product development
Requirements analysis
Teambuilding
Dependable and Responsible
Teamwork and Collaboration
Excellent Communication
Training and Development
Analytical and Critical Thinking
Organization and Time Management
Multitasking Abilities
Problem-Solving
Quality Engineering, User Experience Design
Accomplishments
- Recipient of Leadership award at Dover India PVt Ltd in 2020, 2023.
- Presiding Officer, Prevention of Sexual Harassment (POSH)
- Top Manager Award, Cisco Systems India Pvt Ltd – 2012
- Cisco Achievement Program Award from Cisco Systems Aug 2004, Aug 2005, Jan 2006, Sept 2009, Sept 2010
- Outstanding Teamwork Award for the Initiative 'Together - We - Win' from Cisco in Sept 2006
- A certificate of appreciation was awarded in recognition of winning customer commendation for the contributions made to the Wipro Nortel PCN Lab.-2002
Timeline
Director of Software Engineering
Dover India Pvt Ltd
09.2017 - Current
Senior Manager, Quality Enineering
Altisource Technology Labs
09.2014 - 09.2017
Manager, Quality Engineering
Cisco Systems India Pvt Limited
11.2008 - 09.2014
Delivery Manager
Infosys Technologies
10.2006 - 11.2008
Indian Institute of Science
Training from “Network Security” With An Outstanding Score
10.2005 - 12.2005
Senior Engineer, Quality Engineering
Cisco Systems India Pvt Ltd
02.2004 - 10.2006
Cisco Systems India Pvt Ltd
Training from Fundamentals And Advanced Scrum & Agile Training
04.2001
Software Engineer, Quality Engineering
Wipro Technologies
06.2000 - 02.2004
The Bangalore University, Dayanand Sagar College
Bachelor of Engineering from Telecommunication Engineering
08.1995 - 12.1999