Chaitra Joshi
Senior Executive - Workforce Management
Pune,Maharashtra
Summary
Resource Operations Management Lead with experience in workforce planning, resource allocation, capacity management, and utilization governance across multiple practices. Leading teams, Experienced in leading resource management operations for multiple business units while mentoring and managing team members to achieve organizational goals and managing stakeholder relationships with delivery leadership with optimizing workforce utilization.
Overview
10
10
years of professional experience
3
3
Certifications
Work History
Senior Executive
KPIT Technologies
11.2023 - Current
- Led Resource Operations Management (ROM) for one practice initially, and subsequently managed workforce operations across five practices.
- Managed and mentored a team of 6-7 Resource Management professionals, ensuring effective execution of staffing and allocation processes.
- Owned end-to-end workforce planning, resource allocation, utilization management, and bench governance across multiple service lines.
- Partnered with Delivery Managers, Practice Heads, and Business Leaders to align workforce capacity with business demand.
- Drove resource forecasting, capacity planning, and deployment strategies to support project delivery and revenue objectives.
- Monitored utilization metrics and implemented actions to improve workforce productivity and reduce bench exposure.
- Managed escalations related to resource fulfillment, allocation conflicts, and workforce risks.
Executive
KPIT Technologies
01.2021 - 10.2023
- Handling end-to-end resourcing activities for all the projects under my practice.
- Led cross-functional teams to drive strategic initiatives and improve service delivery.
- Developed and implemented process improvements that enhanced operational efficiency across departments.
- Managed project timelines and deliverables, ensuring alignment with organizational goals.
- Working on internal reports daily.
- Supporting on Invoicing of the Projects.
Associate Software Engineer
Tech Mahindra
08.2016 - 06.2017
Education
MBA - Operations Management
MIT
Pune 04.2001 -
B.E - Electronics And Telecommunication
JNEC
Chh. Sambhaji Nagar 04.2001 -
Skills
Teamwork and collaboration
Stakeholder Management
Problem-solving
Organization and time management
Certification
Project Management Fundamentals
Timeline
Senior Executive
KPIT Technologies
11.2023 - Current
Agile Scrum Foundation
11-2023
Introduction to Data Analytics
11-2023
Project Management Fundamentals
10-2023
Executive
KPIT Technologies
01.2021 - 10.2023
Associate Software Engineer
Tech Mahindra
08.2016 - 06.2017
MBA - Operations Management
MIT
04.2001 -
B.E - Electronics And Telecommunication
JNEC
04.2001 -