Chaithra KS
Chitradurga,Karnataka
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
4
4
Certifications
Work History
Customer Service Representative
Sree Travels & Facility Solution Pvt Ltd
Bangalore
01.2020 - 04.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Finance Executive Officer
Moham Capital Pvt Ltd
Bangalore
07.2018 - 11.2019
- Managed capital expenditure projects from inception through completion, ensuring adherence to budget constraints.
- Mentored junior finance staff, fostering professional growth and strengthening team capabilities.
- Spearheaded efforts in securing financing options such as debt or equity offerings to support company growth initiatives.
- Identified areas for cost savings through thorough analysis of expense trends across departments.
- Collaborated with cross-functional teams on business development projects, optimizing resource allocation for maximum return on investment.
Education
Bachelor of Commerce -
Karnataka University
Kadur 06.2012 - 05.2015
Skills
Basic knowledge on MS-Officeundefined
Accomplishments
- Diploma in advance accounting (DAA), NICT Computer Education
Certification
ERP -9.0
Timeline
Customer Service Representative
Sree Travels & Facility Solution Pvt Ltd
01.2020 - 04.2022
Finance Executive Officer
Moham Capital Pvt Ltd
07.2018 - 11.2019
Bachelor of Commerce -
Karnataka University
06.2012 - 05.2015
ERP -9.0
Management Skills
University Level Softball
State Level Volleyball
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