CHAITRA M M
84 5th cross BEML layout Basaveshwaranagar Bangalore
Summary
Resourceful professional with a strong foundation in team collaboration and problem-solving. Developed effective communication skills to clarify procedures and support colleagues. Committed to enhancing organisational success through innovative process optimisation and informed decision-making.
Overview
17
17
years of professional experience
Work History
Specialist
STELLAR INNOVATIONS
02.2026 - Current
- Created and delivered Title reports in Prelim format, providing essential property information to customers.
- Conducted online application searches, enhancing data accuracy for processing.
- Utilised in-house applications to streamline paperless work processes.
- Role: Searching and Examining (Single seat), Working on QC order of Full search and Refinance Orders, which are completed by examiner.
Senior Team Member(SME)
COFORGE BUSINESS PROCESS SOLUTION PVT LTD
03.2021 - 01.2026
- Conducted title and property searches to gather information
- Developed policy containing customer property information and encumbrances by verifying relevant documents.
- Creating a policy in the form of Prelim which contains the Property information and Delivering to customer.
- Quality Check for Full Search, Limited Search
- Maintaining QC report to the team.
- Analyzing work and providing accurate information to the team as well as to the onshore about the work
- Analysing Report and sending accurate information to the Customer.
- Updated team on new procedures based on DMS guidelines to ensure compliance and operational efficiency.
- Monitored and assigned files to ensure proper workflow
- Facilitated client communications via email to clarify procedural updates and address inquiries.
- Error Analysis & update to the team.
- Additional Initiative: Supporting team by clarifying the doubts. Updating procedure.
- Testing on new applications and providing feedback.
- In hand Experience on: Applications Used: Resware, Netro-online, Title Point Data Trace, DT DOCS (FKA Data Tree), Digital Reel, Value Check.
- Paperless work using in-house applications.
Examiner (QC Expertise)
STRING INFORMATION SERVICES
07.2020 - 02.2021
- Role: Searching and Examining (Single seat), Working on QC order of Commercial and Resale Refinance Orders, which are completed by examiner.
- Guided examiner in identifying and correcting mistakes, enhancing accuracy of QC orders.
- Facilitated training and integration of new joiners to enhance their understanding of procedures.
- Applications Used: Data Trace, Title Point and Netro online, Pacer, Data Tree and DT docs
Process executive (B1A BAND)
First American (India) Pvt Ltd
02.2009 - 06.2010
- Conducted comprehensive title searches to gather necessary property information.
- Developed policy detailing customer property information and open encumbrances by verifying relevant documents.
- Analyzed work and provided accurate information to the team and onshore stakeholders.
- Maintained QC reports for the team to ensure adherence to quality standards.
- Communicated new procedures to the team to ensure compliance with DMS guidelines.
- Communicated error analysis findings to the team to enhance workflow efficiency.
Education
B.CA -
Bangalore University
P.U.C -
Pre-University Board
S. S.L. C -
K.E.S.B.
Skills
- Title searching
- Quality control
- Document verification
- Error analysis
- Process improvement
- Process optimisation
- Workflow optimization
- MS Office
- MS-Excel
- MS-PowerPoint
- MS Outlook
- Team collaboration
- Decision making
- Problem-solving
- Procedure updating
- Team building
- Communication Skills
Personal Information
Father's Name: Manjunatha Swamy
Custom
Provided an opportunity to work with your esteemed organization, should work sincerely to my superior’s satisfaction and commitment to the co. and to the best of knowledge and ability.
Timeline
Specialist
STELLAR INNOVATIONS
02.2026 - Current
Senior Team Member(SME)
COFORGE BUSINESS PROCESS SOLUTION PVT LTD
03.2021 - 01.2026
Examiner (QC Expertise)
STRING INFORMATION SERVICES
07.2020 - 02.2021
Process executive (B1A BAND)
First American (India) Pvt Ltd
02.2009 - 06.2010
B.CA -
Bangalore University
P.U.C -
Pre-University Board
S. S.L. C -
K.E.S.B.